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Look at Business Size, Budget When Choosing Between SaaS and Hosted ERP by Sage Software February 06, 2012 - (Free Research) This expert guide explains some of the prominent differences between Software as a Service (SaaS) enterprise resource planning (ERP) software and hosted ERP systems including cost, benefits, and risks of both.  (EGUIDE) READ ABSTRACT |

SharePoint 2010 Document Sets: Better Ways To Manage Content by Global Knowledge November 22, 2010 - (Free Research) This paper examines the various benefits of using document sets. Document setsare an excellent solution that enables teams of users to handle multiple related documents as a group. All-in-all, document sets are designed to make your life easier from the perspective of maintaining and finding similar content.  (WHITE PAPER) READ ABSTRACT |

Kronos Streamlines Backup, Eliminates Failures and Speeds up Restores with Quantum Scalar® i2000 by Quantum Corporation January 30, 2009 - (Free Research) The Quantum Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions.  (CASE STUDY) READ ABSTRACT |

5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase July 2005 - (Free Research) In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform.  (WEBCAST) READ ABSTRACT |

Project Management with QuickBase -- Working Together Made Easy (tm) by Intuit QuickBase August 2005 - (Free Research) In just a half hour, we can show you how the web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes.  (WEBCAST) READ ABSTRACT |

Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems September 2005 - (Free Research) Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more.  (WHITE PAPER) READ ABSTRACT |

Export Operations & Compliance Benchmark Report: Going Global With Regulatory Reform by SAP America, Inc. January 2012 - (Free Research) This benchmark study from American Shipper covers U.S. export operations and compliance of more than 300 U.S. based exporters.  (WHITE PAPER) READ ABSTRACT |

Three Steps To Strategic Planning Excellence In Wholesale Distribution Companies by SAP America, Inc. January 2012 - (Free Research) This paper outlines a set of core analytics customized for wholesaler-distributors.  (WHITE PAPER) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.  (ASP)

Splunk at Autodesk by Splunk February 2012 - (Free Research) This white paper highlights a customer service and operations system that streamlines your business' processes into one single view for ease of customer assistance, operations and security.  (WHITE PAPER) READ ABSTRACT |

Building a Scalable Cloud by Dell, Inc. and Intel June 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers.  (CASE STUDY) READ ABSTRACT |

Top Eight Reasons to Upgrade Your Remote Support by LogMeIn, Inc. February 2012 - (Free Research) Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

The Customer Loyalty Conundrum by SAP America, Inc. September 2010 - (Free Research) In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.  (WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM February 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.  (EGUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Tread carefully with social media-based customer loyalty programs by Infor CRM February 2012 - (Free Research) Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.  (EGUIDE) READ ABSTRACT |

Social engagement tips from author Qualman by Infor CRM February 2012 - (Free Research) Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.  (EGUIDE) READ ABSTRACT |

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.  (EGUIDE) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc. July 2011 - (Free Research) Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.  (CASE STUDY) READ ABSTRACT |

TouchPoints TV: Rochelle Schard, Infor by Infor WFM Workbrain February 2012 - (Free Research) In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).  (VIDEOCAST) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.  (VIDEO) READ ABSTRACT |

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc. February 2012 - (Free Research) Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.  (WHITE PAPER) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.  (WEBCAST) READ ABSTRACT |

CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM February 2012 - (Free Research) This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.  (WHITE PAPER) READ ABSTRACT |

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