Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

SearchBusinessAnalytics.com Tip Guide: Advanced analytics key component for ‘decision management systems’ by Sybase, an SAP company March 23, 2012 - (Free Research) This tip guide offers an explanation from industry expert James Taylor as to why every customer should not be treated the same in today's ever-evolving business environment. Taylor details why decision management systems involving automation are essential to making successful strategic and operational decisions that please your customers.  (EGUIDE) READ ABSTRACT |

The Definitive Guide to Lead Nurturing by Marketo November 12, 2010 - (Free Research) The goal of this guide is to arm B2B marketers with the ultimate resource for lead nurturing, whether you’re just starting to think about lead nurturing in your business or are looking for ways to enhance and optimize your existing programs. Read this definitive guide to learn more.  (WHITE PAPER) READ ABSTRACT |

The mini-guide to social customer service by Salesforce.com July 01, 2012 - (Free Research) <p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>  (WHITE PAPER) READ ABSTRACT |

Tip Guide: Tips for making the business case for CRM analytics – and what can be gained by SAP America, Inc. December 13, 2011 - (Free Research) In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.  (EGUIDE) READ ABSTRACT |

E-Guide: Social Analytics: Opportunities and Challenges by IBM December 21, 2012 - (Free Research) Read this e-guide to learn how social media analytics can help businesses improve marketing by quantifying customer value at different stages of the life cycle, but also that they need tools like in-memory computing to provide real-time analysis of vast volumes of customer behavior data.  (EGUIDE) READ ABSTRACT |

Understanding Predictive Analytics: Your guide to the science that makes customer decisions smarter by FICO March 03, 2011 - (Free Research) Organizations of every size are using predictive analytics to unlock value in data and make smarter decisions about their customers. This guide tells you how predictive analytics works to improve customer decisions. It can help you see how much value this technology can add to your business – and to every customer interaction.  (EGUIDE) READ ABSTRACT |

E-Guide: Harnessing Social Analytics by IBM December 21, 2012 - (Free Research) In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.  (EGUIDE) READ ABSTRACT |

Stop Phishing: A Guide to Protecting Your Web Site Against Phishing Scams by GeoTrust, Inc. February 02, 2011 - (Free Research) In this guide, you’ll learn more about phishing, why it has become such a widespread problem, and the negative impact that a phishing attack can have on your company and your customers. You’ll also learn how SSL and EV SSL technology can help protect your website, your business, and ultimately your bottom line.  (ESSENTIAL GUIDE) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra December 30, 2011 - (Free Research) <p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>  (WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 02, 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc. June 12, 2012 - (Free Research) This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses.  (EGUIDE) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.  (EGUIDE) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM February 06, 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.  (EGUIDE) READ ABSTRACT |

E-Guide: Best Practices for Managing Storage Efficiency by Pillar Data Systems March 10, 2011 - (Free Research) While server virtualization provides your customers with increased flexibility to respond to business needs, it also introduces some problems, especially in the storage arena. This guide is a quick and informative read that will explore new options of helping customers manage their unified and virtual servers projects.  (EGUIDE) READ ABSTRACT |

E-Guide: Developing a Strategy for and Implementing Real-time BI and Analytics by Tableau Software April 15, 2011 - (Free Research) Many organizations are realizing the interesting and paradoxical pattern that exists with BI applications: the more you use them, the more new and different requirements keep pouring in. Read this E-Guide and learn to gain a stronger understanding of your customers and business as well as to excel in today’s competitive market with real-time BI.  (EGUIDE) READ ABSTRACT |

Tip Guide: Unify supplier, customer data for manufacturing business intelligence by SAP America, Inc. November 07, 2011 - (Free Research) Installing the building blocks for manufacturing business intelligence (BI) can be challenging for organizations. In this tip guide, readers will learn best practices to unify supplier and customer data for manufacturing BI.  (EGUIDE) READ ABSTRACT |

Tip Guide: Retail best practices for in-memory analytics in SAP environments by SAP America, Inc. October 21, 2011 - (Free Research) Learn how to successfully manage new challenges in the retail industry.  (EGUIDE) READ ABSTRACT |

E-Guide: CIOs weigh in on virtualization and big data by Dell, Inc. November 30, 2011 - (Free Research) CIOs are buzzing about virtualization technologies and tools for big data analysis due to benefits in areas such as productivity, business agility and customer service. Inside this exclusive e-guide, learn how your company can take advantage of both virtualization and big data analysis for a clear competitive advantage.  (EGUIDE) READ ABSTRACT |

15 Minute Guide to New Account Opening by EMC Corporation May 2008 - (Free Research) This guide focuses on the challenges of managing information in the new account opening process, will explain why the enrollment process can be problematic and discuss the opportunities enrollment presents to create a loyal customer.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Creating an Effective Social Analytics Program by IBM December 2012 - (Free Research) Read this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool.  (EGUIDE) READ ABSTRACT |

Tip Guide: Case History: How DCM helped one global company improve customer service everywhere by IBM December 2011 - (Free Research) This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.  (EGUIDE) READ ABSTRACT |

Tip Guide-- DCM and analytics: Better together- and better for customers, too by IBM November 2011 - (Free Research) Companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. This Tip Guide introduces the trend, and provides examples of how analytics can be used to enhance DCM.  (EGUIDE) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.