Customer Group Astea Lists White Papers, Customer Group Astea Lists Software, Customer Group Astea Lists Research, Hardware and Services

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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CW+: Overview of the Open Group Security Forum by ComputerWeekly.com

October 19, 2010 - (Free Research)

The Security Forum is a membership group of security experts from both the customer and supply sides of industry, government, and academia, who share a common aim to raise confidence levels in IT business operations.

(WHITE PAPER)

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KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company)

May 08, 2006 - (Free Research)

Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.

(WHITE PAPER)

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E-Organizing for Busy Project Managers by Global Knowledge Network, Inc.

June 2005 - (Free Research)

Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team.

(WHITE PAPER)

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Planning Media Resources for Your VoIP Environment by Global Knowledge

January 2010 - (Free Research)

Media resources are software- or hardware-based components that perform processing on two or more connected media streams. Media Resource design is an important component of overall IP Telephony implementations and care must be taken to ensure that resources are available at the right locations for maximum link efficiency.

(WHITE PAPER)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

eGuide: Supply Chain Management Tips and Best Practices by SEEBURGER

March 2012 - (Free Research)

According to a recent Aberdeen Group study, companies are prioritizing supply chain visibility, inventory optimization, supply chain analytics, and supply chain outsourcing as ways to cut supply chain management (SCM) costs this year. Read this e-guide to explore the latest expert tips and guidance on SCM cost-cutting strategies.

(EGUIDE)

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Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM

January 2012 - (Free Research)

This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.

(VIDEO)

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Small Business Data Storage with Enterprise Dependability by Dell and Microsoft

March 2012 - (Free Research)

This white paper outlines the features and advantages of the Dell PowerVault NX200 with Windows Storage Server 2008 Basic, optimized for small businesses that may not have the largest in-house IT team, but need robust and reliable storage.

(WHITE PAPER)

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CIOs Embrace Custom Application Development by SAP America, Inc.

May 2012 - (Free Research)

In a recent IDG survey, nearly two-thirds of CIOs & other senior executives surveyed listed improving customer satisfaction among the top three factors driving the need for custom application development.

(WHITE PAPER)

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Access Control Lists (ACLs) by Global Knowledge

August 2009 - (Free Research)

In this white paper, we'll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced "ackels").

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Application Upgrades and Service Oriented Architecture by Oracle Corporation

January 2008 - (Free Research)

Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization.

(WHITE PAPER)

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Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 2012 - (Free Research)

The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.

(IT BRIEFING)

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The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 2012 - (Free Research)

Download the Open Group Service Integration Maturity Model (OSIMM).

(ESSENTIAL GUIDE)

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Enabling the Mobile Workforce with BI by IBM

May 2012 - (Free Research)

IBM Cognos Mobile allows you interact with your business intelligence (BI) content directly from your mobile device, enabling instantaneous, well-informed decisions from anywhere at any time. Watch this webcast and learn how to add individual reports or dashboards to your favorites list or welcome screen on your iPad, iPhone or BlackBerry.

(WEBCAST)

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Top 10 Things You Should Know About IBM Cognos 10 for Business Analytics by IBM

January 2012 - (Free Research)

Query performance three times faster is just one item in this top-10 list from the analysts at Enterprise Management Associates (EMA). Download this article to read the full top 10 and learn why Cognos 10 holds "strong value for upgrading customers and prospects."

(WHITE PAPER)

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Ten benefits for health care practices in EHR selection by Iron Mountain

March 2012 - (Free Research)

For health care facilities still pondering a move to electronic health records, this E-Guide provides a list of 10 EHR benefits that should serve as further incentive toward making the switch.

(EGUIDE)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 2012 - (Free Research)

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.

(ESSENTIAL GUIDE)

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Top 5 Most Prevalent Web Application Vulnerabilities by Veracode, Inc.

May 2012 - (Free Research)

<p>Join Chris Eng, VP of Security Research and one of the 30 contributing authors of the SANS Top 25, as he discusses the Top 5 most prevalent application vulnerabilities, impact of attacks on your application and your customers, methods to identify, track and remediate these vulnerabilities and more.</p>

(WEBCAST)

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Protect Your Vital Records: Uncover the 5 percent You Can't Afford to Ignore

by Iron Mountain

March 2012 - (Free Research)

This paper will help you discover what your vital records are through a list of questions you should ask yourself in determining which records fall into this category. You also will learn about the inherent risks associated with inadequate preservation and how to implement an effective and efficient vital records program for your organization.

(WHITE PAPER)

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Business Analytics – Pushing Towards Relevance by IBM

May 2012 - (Free Research)

This paper details the current state of business analytics, revealing why it's not as pervasive as one may think. Read this now and learn some best practices that will help CIOs spearhead their company's BI initiatives to make better use of data for a competitive advantage.

(WHITE PAPER)

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The Do’s and Don’ts of Successful Data Quality Initiatives by Experian QAS

November 2011 - (Free Research)

This brief fact sheet explains the "Do's and Don'ts" of data quality initiatives.

(WHITE PAPER)

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TOGAF® and SABSA® Integration by ComputerWeekly.com

October 2011 - (Free Research)

This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.

(IT BRIEFING)

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