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A Comprehensive, Integrated Approach to Cash Flow Management in SAP® Applications by Dolphin May 20, 2013 - (Free Research) Many businesses overlook cash flow management as a strategic asset - but this could be a huge mistake. In this resource, learn how you can optimize Accounts Payable, Accounts Receivable, Order Management, and other document-based business processes for a comprehensive, integrated approach.  (WHITE PAPER) READ ABSTRACT |

Demystifying Customer Service Correspondence Work Flow in Cards by Wipro Technologies May 12, 2009 - (Free Research) Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.  (WHITE PAPER) READ ABSTRACT |

Data on Tap: Liquor Board’s New POS System Lets Information Flow - Case Study by Microsoft December 05, 2012 - (Free Research) Read this case study to learn how the Montgomery County Department of Liquor chose one retail management system which has provided the department with significant reductions in staff and management hours spent reconciling errors and drastically improved its customer experience.  (CASE STUDY) READ ABSTRACT |

Case Study: Advanced Scientifics Keeps LifeBlood Flowing by Made2Manage ERP March 2008 - (Free Research) Find out how a leader in the design and manufacture of disposable medical devices increased revenue, production output and customer satisfaction with their ERP software solution.  (WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Web retailing - keeping the orders flowing by ComputerWeekly.com August 2010 - (Free Research) Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.  (WHITE PAPER) READ ABSTRACT |

Geek Speak: A Technical Analysis of NetFlow, J-Flow, sFlow and IPFIX by SolarWinds, Inc. May 2008 - (Free Research) Have you ever wanted to know more about how network traffic flow protocols like NetFlow, J-Flow, sFlow, and IPFIX work?  (WEBCAST) READ ABSTRACT |

The Great Software Mind Meld: How “The Cloud” Is Helping Vendors Peer Inside the Heads of Prospective Buyers by Runaware June 2011 - (Free Research) The difference between intriguing software and best-selling software is customer insight from feedback. Read this white paper to learn about a cloud-based analytics solution that for the first time allows software vendors to cull actionable intelligence from reliable, untainted customer feedback.  (WHITE PAPER) READ ABSTRACT |

Empower Your Technicians, Lower Your Costs by Kony December 2012 - (Free Research) Your service teams are always on the go - that means they need to access customer information quickly and easily, from anywhere and at any time. This brief white paper introduces a mobile field service that ensures an accurate and timely flow of data from your field workers, increasing efficiency and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Drive Your Business With Predictive Analytics by SAS Institute Inc. June 2012 - (Free Research) This paper outlines what predictive analytics is and how it can benefit your organization. Read this invaluable resource now to learn about predictive modeling techniques, predictive analytics applications in marketing, the effect it can have on customer relationship management (CRM), customer loyalty and retention, and so much more.  (WHITE PAPER) READ ABSTRACT |

Finding a Route to Recovery: Four Strategies by Cisco Systems, Inc. October 2009 - (Free Research) Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.  (WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.  (WHITE PAPER)

Enable an Empowered and Distributed Workforce Through Managed Remote Services by AT&T Corp October 2011 - (Free Research) To react quickly to customers’ needs, organizations are decentralizing their workforce and shifting them into the flow of their customers’ lives.  (WHITE PAPER) READ ABSTRACT |

Niksun NetDetectorLIVE Data Sheet by NIKSUN NetDetectorLive is a content and compliance monitoring appliance enabling companies to monitor content flowing in and out of their corporate networks.  (HARDWARE PRODUCT)

Computer Weekly – 30 April 2013: What’s next for mobile IT in the enterprise? by ComputerWeekly.com April 2013 - (Free Research) n this week's Computer Weekly: BlackBerry and Windows have been the mainstay of corporate IT for years, but how do their latest releases stack up? We examine the user response. Communications minister Ed Vaizey talks about broadband and 4G policy. And we ask if Nationwide's £1bn IT plan can increase competition in banking. Read the issue now.  (EZINE) READ ABSTRACT |

NIBCO, INC: Integrating Inbound Sales Order Automation by Esker Inc. July 2009 - (Free Research) In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.  (CASE STUDY) READ ABSTRACT |

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation September 2007 - (Free Research) This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.  (WHITE PAPER) READ ABSTRACT |

Oracle Business Intelligence Applications Overview by Oracle Corporation January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes.  (WHITE PAPER) READ ABSTRACT |

Bringing Social Media Interactions into the Contact Center by Avaya December 2011 - (Free Research) Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.  (WHITE PAPER) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

IDC TOPLINE - Keeping Cash Flow in Focus While Driving Business Performance by SAP America, Inc. June 2011 - (Free Research) This IDC Research white paper reveals the dynamics of understanding and utilizing cash flow.  (ANALYST REPORT) READ ABSTRACT |

Breaking Down the Barriers to Business by Sage (UK) Limited March 2010 - (Free Research) Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.  (WHITE PAPER) READ ABSTRACT |

Sybase IQ Accelerates Advanced Analytics by Sybase, an SAP company May 2011 - (Free Research) This interactive webcast explores how Sybase IQ has a growing partner ecosystem that enables customer to create comprehensive advanced analytics solutions that are easy to acquire, integrate, and implement. Enable your business to analyze, compete, and deliver above the competition.  (WEBCAST) READ ABSTRACT |

How the Right Printer Can Make a Difference for Manufacturers by Intermec December 2012 - (Free Research) Producing the job tickets, component ID and product labels to provide this information is a growing challenge. This paper outlines the need to streamline the process with a proper printer and media.  (WHITE PAPER) READ ABSTRACT |

Operational Data Integration for the Real-Time Enterprise: Business Agility in a Constantly Changing World by Informatica July 2008 - (Free Research) The Real-Time Enterprise enables the business to react faster and better to evolving customer demands, changing market conditions and approaching competitive threats in a more cost-effective manner.  (WHITE PAPER) READ ABSTRACT |

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