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How to retain customer loyalty in the competitive retail market by Infor CRM January 16, 2012 - (Free Research) Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.  (WHITE PAPER) READ ABSTRACT |

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 25, 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.  (WHITE PAPER) READ ABSTRACT |

Cloud Lessons Learned: Gain Control, Mitigate Risk and Be Agile by CSC January 27, 2012 - (Free Research) Why should customers be concerned about maintaining control over cloud services, and how should they accomplish this? Get key cloud lessons learned in this webcast. Explore topics such as the primary concerns in adopting private cloud, how to mitigate perceived cloud service risks and how to use cloud to increase agility.  (WEBCAST) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Securing Virtualized Environments and Accelerating Cloud Computing by CA Technologies. June 18, 2010 - (Free Research) There is no question that virtualization offers compelling tangible benefits for an IT organization. Virtualization is inevitable, and cloud computing is a new opportunity. Read this paper to learn about virtualization security, the CA Technologies Access Control (AC) solution, and how to accelerate cloud computing.  (WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT)

Content-Aware Identity & Access Management in a Virtual Environment by CA Technologies. June 01, 2010 - (Free Research) Read this white paper to learn how CA Content-Aware IAM solutions help protect customers in the physical world and similarly protect virtual environments by controlling identities, access, and information usage.   (WHITE PAPER) READ ABSTRACT |

The Social-Powered Enterprise by Salesforce.com February 06, 2012 - (Free Research) This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.  (EBOOK) READ ABSTRACT |

IBM Cognos Business Intelligence supports sales controlling and business management with decision-making insight by IBM January 24, 2012 - (Free Research) Learn what happened when KDG Mediatech AG needed a centralized reporting solution to provide users in sales, controlling and business management with up-to-date and consistent decision making insights.  (WHITE PAPER) READ ABSTRACT |

Global Instant Remote Support for Multi-Agent Teams by NTR Global November 17, 2011 - (Free Research) Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.  (TRIAL SOFTWARE) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc. November 2007 - (Free Research) In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.  (WHITE PAPER) READ ABSTRACT |

Realizing the benefits of FTP consolidation by IBM November 2011 - (Free Research) Businesses are experiencing a growing demand to move high volumes of data both internally and externally. File transfer protocol (FTP) servers are proliferating among individual departments and raising traffic levels with customers and suppliers. This white paper explains and explores the opportunity and benefits of FTP consolidation.  (WHITE PAPER) READ ABSTRACT |

How Security Features in Windows® Server® 2008 Can Save You Money by Dell, Inc. and Microsoft September 2011 - (Free Research) Unfortunately, data theft and the financial consequences of such breaches can be severe. Many organizations lose customers and revenue because of the violation of trust incurred from a breach. Inside this white paper, learn about a security approach that can help reduce risk, while also controlling operating costs.  (WHITE PAPER) READ ABSTRACT |

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT)

Driving the SLM process in ITIL: Why it should be your priority by CA Technologies. December 2011 - (Free Research) The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.  (WEBCAST) READ ABSTRACT |

Extend Your Business Intelligence Enterprise Beyond the Firewall by Business Objects August 2007 - (Free Research) How do you share critical information with customers or partners outside your firewall? Delivering reports via email – or worse, by hand – is ineffective. This webcast shows how to securely distribute reports, dashboards, and documents over the web, segregate report viewing privileges, and connect to reports with live data through your firewall.  (WEBCAST) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Enhancing Governance, Risk, and Compliance through Effective Access Risk Management by SAP America, Inc. January 2012 - (Free Research) This newly released Aberdeen Group Analyst Report Enhancing GRC through Effective Access Control details effective risk management techniques.  (ANALYST REPORT) READ ABSTRACT |

Optimizing Service Desk Value by FrontRange Solutions Inc. December 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.  (WHITE PAPER) READ ABSTRACT |

Eurizon Capital increases value of business information thanks to Business Intelligence solution by Hewlett-Packard Limited January 2012 - (Free Research) Read on to learn more about the benefits of HP's business intelligence and data planning system and how it can reduce total cost of ownership by 30%.  (CASE STUDY) READ ABSTRACT |

Nimble Data Architecture: What ‘Getting Data Integration Right’ Can Do for Your Business by Liaison Technology (E-mail this company) November 2011 - (Free Research) Read this paper to gain insight on the best practices for data integration projects and the importance of aligning data architectures with your business goals.  (WHITE PAPER) READ ABSTRACT |

Smarter Underwriting: New Strategies for Cost Control and Pricing Precision Using Data Management by FICO December 2011 - (Free Research) While insurers have invested in automating high volume decisions, most are not leveraging advanced analytics and other data-driven strategies to improve pricing decisions and cross-channel opportunities.  In this white paper, FICO describes how to use business rules management systems as a core technology to improve revenue while controlling costs.  (WHITE PAPER) READ ABSTRACT |

Get Serious About SOA Governance: A Five-Step Action Plan for Executives by Oracle Corporation December 2011 - (Free Research) Download this whitepaper to see why many organizations are reaping the rewards of successful service-oriented architecture (SOA) transformations and what you need to do to make yours one of them.  (WHITE PAPER) READ ABSTRACT |

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