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1 - 25 of 467 | Next Page

The First Mile - Business Critical Real Time Customer Interactions by Kofax, Inc.

March 31, 2014 - (Free Research)
In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost. 
(WEBCAST) READ ABSTRACT |

How to Avoid the Pain Points of Spreadsheets by Prophix Software

May 27, 2014 - (Free Research)
Explore this case study to see how a UK-based automotive surface finishing company realized the issue at hand as more and more customers came through the door, and decided to find an automated budgeting system. 
(CASE STUDY) READ ABSTRACT |

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM

April 01, 2009 - (Free Research)
The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management. 
(WHITE PAPER) READ ABSTRACT |

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management by MarketTools, Inc.

January 26, 2011 - (Free Research)
Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it. 
(WEBCAST) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 11, 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

Level the Customer Service Playing Field with the Cloud by Genesys

March 31, 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Rethinking Omni-Channel Merchandise Optimization in the Connected-Customer Era Webinar by IBM

April 30, 2014 - (Free Research)
This webcast follows along with the PACE (pressures, actions, capabilities, and enablers) framework to better understand how organizations are optimizing merchandising to avoid pitfalls and achieve greater success. 
(WEBCAST) READ ABSTRACT |

Customer Experience: Essential Requirements for Company Profitability and Competitive Success by Genesys

March 14, 2014 - (Free Research)
Companies across all industries are feeling pressure to improve the customer experience while reducing costs at the same time. However, most are not prepared to cost-effectively provide great, real-time. multi-channel customer experiences, due to outdated technology and processes. 
(WHITE PAPER) READ ABSTRACT |

Rethinking Omni-Channel Merchandise Optimization in the Connected-Customer Era by IBM

April 29, 2014 - (Free Research)
In this informative e-book, 5 key steps are highlighted to address merchandise optimization in the connected-customer era. Read on to discover how these steps will connect and optimize your merchandising and marketing activities to secure customer loyalty and future repeat sales. 
(EBOOK) READ ABSTRACT |

A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM

April 02, 2010 - (Free Research)
This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc.

January 01, 2006 - (Free Research)
SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. 
(WHITE PAPER) READ ABSTRACT |

What Senior Management Needs to Know and Do About the Customer Experience by Verint Systems

October 28, 2011 - (Free Research)
Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 10, 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: External Deployments by Oracle Corporation

August 01, 2008 - (Free Research)
Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing. 
(WHITE PAPER) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 01, 2008 - (Free Research)
With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 
(WHITE PAPER) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Success Factors of a Best-Run Marketing Organisation - How Does Your Team Stack Up? by SAP AG

December 2007 - (Free Research)
How are leading marketing organisations getting the job done? Walk through their best practices, and you'll see what role software solutions - and customers - can play in helping marketing teams demonstrate favorable business outcomes. 
(JOURNAL ARTICLE) READ ABSTRACT |

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems

January 2004 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. 
(WHITE PAPER) READ ABSTRACT |

Change the Way IT Delivers Value to the Business by CA Technologies.

January 2014 - (Free Research)
In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation. 
(WEBCAST) READ ABSTRACT |

Social CRM guide: GNC analyzes social data for better marketing by IBM

March 2014 - (Free Research)
In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC. 
(EGUIDE) READ ABSTRACT |

Social Media and Customer Service by Pegasystems

May 2011 - (Free Research)
One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem? 
(WHITE PAPER) READ ABSTRACT |

Santam Insurance boosts customer service and beats fraud by IBM

July 2013 - (Free Research)
Santam, South Africa's largest short-term insurance company, needed a way to identify risks and accelerate claims settlement. Consult this resource to find out how predictive analytics helped asses the risk of fraud and improved the service to customers. 
(WHITE PAPER) READ ABSTRACT |

IBM LotusLive Engage Helps Signature Mortgage Reduce Loan Processing Time by IBM

December 2011 - (Free Research)
Signature Mortgage Corporation provides thousands of customers with low-cost and hassle-free mortgage solutions. Now with e-SignLive and LotusLive, their customers have the ability to electronically sign applications from the convenience of their home or office. Learn more about how e-SignLive increased their business success. 
(WHITE PAPER) READ ABSTRACT |

The Journey to Smarter Commerce: Your customer in context by IBM

April 2013 - (Free Research)
Two of the biggest trends in commerce -- big data and more empowered customers -- are creating huge challenges for modern businesses. However, equally huge opportunities exist if you can successfully leverage big data to create a comprehensive, single view of the customer, resulting in optimum customer experiences. 
(WHITE PAPER) READ ABSTRACT |

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation

August 2012 - (Free Research)
Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 467 | Next Page

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