While trying to predict an outage is impossible, being prepared for one is not. Having the right tools in place to respond to a "disaster" is essential to sustaining a successful organization. A business-continuity / disaster-recovery plan can help you cut costs by avoiding downtime, lost revenue and dissatisfied customers. 

Your organization can reduce information technology (IT) costs, improve IT service levels, and enable new business scenarios by adopting best practices that will enable you to modernize your branch infrastructure. These best practices presented in this paper include virtualization, centralized management, and increased network efficiency. 

Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. 

The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. 

This presentation transcript will discuss the End User. Ultimately, all of us are trying to look after are our end users. It does not matter whether we are the supplier or the customer that is receiving goods. We are all end users in this world, and what we are trying to do is to look at the end user and actually think about how they work today. 

The customer care and billing functionality in SAP for Utilities provides billing for routine retail service and complex billing for commercial and industrial accounts, flat-rate billing for unmetered energy and nonenergy products. 

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. 

In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. 

This paper explores the concepts of sales growth in relation to understanding who your customers are, connecting a go-to-market strategy with technology, and using technology to sharpen internal practices. 

This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. 

The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue. 

Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands. 

SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.