Customer Best At White Papers, Customer Best At Software, Customer Best At Research, Hardware and Services

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 22, 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM

April 16, 2012 - (Free Research)

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

(WHITE PAPER)

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Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 01, 2008 - (Free Research)

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.

(VIDEOCAST)

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SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation

April 03, 2008 - (Free Research)

There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.

(WHITE PAPER)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 29, 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 12, 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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The Role of Software in Asset Performance Management: reduce maintenance cost, downtime and safety incidents by IBM

October 23, 2010 - (Free Research)

Read this Aberdeen report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactive in their asset management. Learn techniques for optimizing maintenance and operations, creating a culture of collaboration and so much more.

(WHITE PAPER)

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Email archiving services by Arrow Electronics, Inc.

June 2008 - (Free Research)

Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.

(WEBCAST)

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Improving Service in Volatile Markets by Microsoft

September 2008 - (Free Research)

To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes.

(WHITE PAPER)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Learning Computing: Why object orientated programming works. by ComputerWeekly.com

January 2012 - (Free Research)

Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey.

(JOURNAL ARTICLE)

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Streamline IT Management to Improve Business Processes by CA Technologies.

April 2012 - (Free Research)

Access this webcast to learn how Lexmark International, a company with offices in over 170 companies, was able to streamline IT management to improve overall business processes. Discover the importance of 360-degree visibility into all aspects of the business and how modernizing IT management leads to benefits such as higher customer retention.

(WEBCAST)

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Managing Social Content to Maximize Value and Minimize Risk by IBM

August 2011 - (Free Research)

Social content is now as much a part of businesses today as their employees. Managing it is essential to your success. How organizations go about this varies. This paper offers a clearer understanding of the benefits of social business systems. Discover how best to govern your social content to exploit it for the maximum long-term benefit.

(WHITE PAPER)

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New HP Support Center: Experts & Answers Tailored to You by Hewlett-Packard Company

May 2012 - (Free Research)

Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more.

(WHITE PAPER)

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The Advantages of Proactive vs. Reactive Information Management

by Iron Mountain

March 2012 - (Free Research)

Access this resource to learn methods and best practices for information management that IT leaders can implement to improve efficiency, compliance and cost savings, including six steps to greater compliance.

(WHITE PAPER)

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IBM SPSS Predictive Operational Analytics by IBM

May 2012 - (Free Research)

Operational dexterity is essential in today's globally competitive business environment. A predictive analytics solution can help you achieve this level of agility. This webcast from IBM outlines a predictive operational analytics option that enables you to capture and integrate data to determine future outcomes and make better decisions.

(WEBCAST)

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VMware vSphere Reference Architecture for Small Medium Business by Dell and VMware

March 2011 - (Free Research)

This white paper provides detailed reference architectures and best practices for deploying and configuring a Business Ready Configuration targeted at SMB.

(WHITE PAPER)

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A High-Level Look at BPM from Pegasystems, TIBCO & IBM by IBM

August 2011 - (Free Research)

Lustratus Research, a leading analyst, compares business process management (BPM) from Pegasystems, TIBCO & IBM to uncover the best approach to process improvement in terms of total cost of ownership, risk of investment, time to value, and overall value.

(WHITE PAPER)

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Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com

March 2012 - (Free Research)

This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.

(EZINE)

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Process-Driven Master Data Management for Dummies by Software AG

March 2012 - (Free Research)

This comprehensive guide covers topics from data governance and reference data to big data and cloud-enablement, uncovers MDM myths, and looks at new trends in MDM methodology.

(BOOK)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

3 Leading Practices for Agile BI success in Mid-market Organizations by Dell, Inc.

June 2012 - (Free Research)

Join this live webcast at 11 a.m. EDT (8 a.m. PDT) on June 5th to gain insight into three leading practices for implementing agile business intelligence (BI). View this insightful resource to learn how to get started with your BI initiative and discover how to be successful with limited budget and staffing resources.

(WEBCAST)

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