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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation

April 26, 2011 - (Free Research)
As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms. 
(WHITE PAPER) READ ABSTRACT |

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf

November 04, 2010 - (Free Research)
To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result. 
(CASE STUDY) READ ABSTRACT |

DB Schenker uses the HP Master Plan as a template for Master Data Management by Hewlett-Packard Limited

January 03, 2012 - (Free Research)
This case study details how a master data plan allowed DB Schenkey employees to reliably access data from a single, authorised source. 
(CASE STUDY) READ ABSTRACT |

Dell E-Mail and File Archive Solution: Satisfy Retention Requirements and Benefit the Bottom Line by Dell, Inc.

May 10, 2011 - (Free Research)
This brief product overview examines Dell's E-mail and File Archive solution and the specific storage optimization and compliance benefits it can bring to its customers. 
(WHITE PAPER) READ ABSTRACT |

IBM: When IBM and RIM Team Up both Employees and Customers can Benefit by BlackBerry

September 16, 2011 - (Free Research)
Access this case study to see how IBM enhanced its collaborative, innovative culture with a wireless solution in partnership with RIM to benefit their mutual customers. Learn how the BlackBerry® Enterprise Solution was used to connect mobile employees using the Lotus suite of products and other applications. 
(CASE STUDY) READ ABSTRACT |

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM

November 17, 2010 - (Free Research)
Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well. 
(CASE STUDY) READ ABSTRACT |

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.

January 04, 2012 - (Free Research)
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. 
(WHITE PAPER) READ ABSTRACT |

The Social-Powered Enterprise by Salesforce.com

February 06, 2012 - (Free Research)
This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. 
(EBOOK) READ ABSTRACT |

DL980 Customer Chronicles by Intel and HP

September 15, 2011 - (Free Research)
Regardless of industry, IT leaders must lower costs and keep pace with their company’s business growth, and are seeking alternatives to legacy infrastructure. This document is a compilation of five customer evaluations — all documented to demonstrate the business benefits customers have received by migrating to the new generation DL980 servers. 
(WHITE PAPER) READ ABSTRACT |

Business Analytics Clients Build a Smarter Planet by IBM

November 18, 2011 - (Free Research)
This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles. 
(VIDEO)

Big Data Integration: Achieving Positive ROI in the Era of Exponential Data Growth by Syncsort

March 06, 2012 - (Free Research)
Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented. 
(WEBCAST) READ ABSTRACT |

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research)
Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes. 
(WHITE PAPER) READ ABSTRACT |

General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research)
In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. 
(WHITE PAPER) READ ABSTRACT |

Car Dealer Saves 70% in Data Backup and Recovery Costs by Autonomy, an HP company (E-mail this company)

January 17, 2012 - (Free Research)
This case study outlines the journey from a physical to a virtual data center, and explores the full array of benefits one company realized after deploying several new virtualization technologies. In this case study you'll learn about the tech specs of these technologies, and learn how your organization can benefit from a similar design. 
(CASE STUDY) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM

February 06, 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 
(EGUIDE) READ ABSTRACT |

Realizing the benefits of FTP consolidation by IBM

November 28, 2011 - (Free Research)
Businesses are experiencing a growing demand to move high volumes of data both internally and externally. File transfer protocol (FTP) servers are proliferating among individual departments and raising traffic levels with customers and suppliers. This white paper explains and explores the opportunity and benefits of FTP consolidation. 
(WHITE PAPER) READ ABSTRACT |

Why cloud - Forrester - James Staten: by HP

January 09, 2012 - (Free Research)
Take a look at this series of brief videos to gain insights into how cloud computing can help you overcome key business challenges to accelerate growth, enhance customer experiences and improve IT spending. 
(VIDEOCAST) READ ABSTRACT |

Becoming Customer Driven - Enabling Distributed B2B Order Management by IBM

January 30, 2012 - (Free Research)
This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM. 
(WHITE PAPER) READ ABSTRACT |

A holistic view of customer analytics for maximizing selling opportunities by Infor CRM

January 13, 2012 - (Free Research)
This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. 
(ANALYST REPORT) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.

April 27, 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. 
(WHITE PAPER) READ ABSTRACT |

IDC Customer Spotlight - Comcast Reaps the Benefits of Integrated HR and Talent from SAP by SAP America, Inc.

July 18, 2011 - (Free Research)
This IDC case study featuring Comcast explores the challenges the rapidly growing company faced, as well as the HR solutions which met and exceeded their needs. 
(ANALYST BRIEF) READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM

January 20, 2012 - (Free Research)
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. 
(VIDEO) READ ABSTRACT |

The CIO's Guide to Optimizing Virtual Desktops by Riverbed Technology, Inc.

May 20, 2011 - (Free Research)
Desktop virtualization customers are seeking to reduce support and maintenance costs, simplify management, replace traditional PC hardware, and increase security and resilience. Check out this white paper to learn why desktop virtualization may be a cost effective, efficiency promoting option for your organization. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: CIOs weigh in on virtualization and big data by Dell, Inc.

November 30, 2011 - (Free Research)
CIOs are buzzing about virtualization technologies and tools for big data analysis due to benefits in areas such as productivity, business agility and customer service. Inside this exclusive e-guide, learn how your company can take advantage of both virtualization and big data analysis for a clear competitive advantage. 
(EGUIDE) READ ABSTRACT |

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

April 01, 2011 - (Free Research)
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. 
(WHITE PAPER) READ ABSTRACT |

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