Customer Based Summary White Papers, Customer Based Summary Software, Customer Based Summary Research, Hardware and Services

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? by Oracle Corporation

October 02, 2009 - (Free Research)

This white paper highlights some of the issues that reduce or increase the effectiveness of customer loyalty programs and suggests a solution that offers tips for building a more loyal customer base.

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Research: Moving to the cloud cuts energy consumption by 91% by ComputerWeekly.com

November 30, 2010 - (Free Research)

Cloud computing uses 91 percent less energy than traditional on-premise applications. Nucleus evaluated Salesforce.com's customer base and found that cloud computing drives more than just significant financial savings: the effective sharing of resources also generates a substantial green benefit.

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Nucleus ROI Case Study: Cincinnati Zoo by IBM

April 19, 2012 - (Free Research)

The Cincinnati Zoo is a shining example of how analytics and business intelligence (BI) can be used to derive valuable insight on your customers and turn it into smarter and better decisions. This case study shows how the zoo capitalized on a BI and analytics platform to increase revenue across all facets of its operation.

(CASE STUDY)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 08, 2010 - (Free Research)

Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

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Ovum briefing: The cloud computing strategies of major telcos by ComputerWeekly.com

December 15, 2010 - (Free Research)

The major global telcos have led the competitive march from telecoms into cloud computing, and are now widely seen as credible players in cloud computing services including infrastructure-as-a-service (IaaS).

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Is a Data Warehouse the Only Option for Business Intelligence? by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)

While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users.

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Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

June 2006 - (Free Research)

SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace.

(CASE STUDY)

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Miercom Lab Testing Summary Report: Plug and Play Switches by Avaya

November 2011 - (Free Research)

This whitepaper is a lab testing summary report of the plug and play features and easy of configuration for the ERS 4548GT-PWR Edge switch.

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Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies.

September 2008 - (Free Research)

This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today.

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Quest Foglight_Hit the Easy Button for No-Fuss Application Performance Monitoring by Quest Software

May 2012 - (Free Research)

About 50% of companies have an application performance monitoring (APM) system in place, and those that don't are likely losing customers and revenue. Quest Software has made vast improvements to its Foglight APM line, including supreme simplicity and virtualization capabilities. Read this and learn about the research behind these advancements.

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SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 2012 - (Free Research)

Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more.

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Forrester study reveals how leading companies get 10-month ROI on ECM software by Alfresco Software

December 2011 - (Free Research)

This resource provides a summary of key findings of Forrester's report on Alfresco's enterprise content management software.

(PRODUCT REVIEW)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

Value of Vulnerability Research: Intrusion Prevention by Hewlett-Packard Limited

January 2012 - (Free Research)

This resource provides a summary of vulnerabilities that have been discovered and ranks the security organisations that discovered them. View now to explore where HP TippingPoint ranks and how it can help you protect your networks.

(WHITE PAPER)

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Miercom Lab Testing Summary Report: Shortest Path Bridging Protocol by Avaya

November 2011 - (Free Research)

This whitepaper is a lab testing summary report of Ethernet fabrics. The study is trying to validate the advantages provided to the data center implementations by Shortest Path Bridging Mode (SPB or SPBM) protocol.

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Miercom Report Avaya WLAN Controller 8180 by Avaya

December 2011 - (Free Research)

This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.

(TEST RESULTS)

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Information security breaches survey 2012 by ComputerWeekly.com

April 2012 - (Free Research)

Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey.

(IT BRIEFING)

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2012 Security Outlook by ComputerWeekly.com

February 2012 - (Free Research)

This report from the Corporate Executive Board, based on extensive research with Chief Information Security Officers, identifies the top 10 security imperatives for 2012.

(ESSENTIAL GUIDE)

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Delivering on high cloud expectations by ComputerWeekly.com

March 2012 - (Free Research)

<p>Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.</p>

(ESSENTIAL GUIDE)

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Getting Ahead of Advanced Threats - Achieving Intelligence-Driven Security by RSA, The Security Division of EMC

March 2012 - (Free Research)

With today’s advancing threat landscape, traditional approaches to information security are no longer enough. Instead organizations need to take an intelligence-driven approach to more effectively detect and mitigate cyber attacks. View now to explore the growing need for intelligence-driven security and uncover a 6-step approach for achieving it.

(WHITE PAPER)

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Roadmap to the Cloud Summary HP Brochure by HP & Intel

May 2012 - (Free Research)

Read this white paper to learn why it's essential to standardize, virtualize and automate before transitioning to a cloud environment. Also, discover the importance of rolling out self-service so users can request services on their own.

(WHITE PAPER)

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