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Take Control of Your Assets and Take Control of Your Costs by Numara Software

November 04, 2009 - (Free Research)
In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments. 
(WEBCAST) READ ABSTRACT |

Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc.

December 15, 2009 - (Free Research)
Why do most organizations continuously fail in utilizing knowledge? In this webcast, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools. 
(WEBCAST) READ ABSTRACT |

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 01, 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
(WHITE PAPER) READ ABSTRACT |

Transforming Customer Service into a Strategic Asset by Microsoft

February 06, 2008 - (Free Research)
View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. 
(WEBCAST) READ ABSTRACT |

Client Relationship Management for Asset Managers by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. 
(WHITE PAPER) READ ABSTRACT |

Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc

July 2008 - (Free Research)
This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. 
(WHITE PAPER)

Bringing Visibility and Control to Financial Asset Management by Tidal Software

December 2009 - (Free Research)
BlueCrest Capital Management Tidal Enterprise Scheduler when they needed to make critical business processes visible to upper management and centralize scheduling and management of nightly data downloads; as well as integrate disaster recovery processes into job scheduling efforts and migrate away from heavily scripted point solutions. 
(CASE STUDY) READ ABSTRACT |

ITIL for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. 
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Numara Track It! - Change Management Webinar by Numara Software

June 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... 
(WEBCAST) READ ABSTRACT |

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc

January 2009 - (Free Research)
This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them. 
(WHITE PAPER)

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS

January 2007 - (Free Research)
Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. 
(WHITE PAPER) READ ABSTRACT |

How Notebooks Increase Productivity, Enhance Customer Satisfaction, and Have a Reduced Total Cost of Ownership by Dell, Inc. and Intel

October 2008 - (Free Research)
Read this Forrester analyst report to learn how increased notebook deployments beyond just the road warriors and to the entire enterprise can benefit your company. 
(ANALYST REPORT) READ ABSTRACT |

Capital Bank Makes Protecting Customer Data Virtually Simple by Xiotech Corporation

November 2009 - (Free Research)
For years Capital Bank backed up its data to tape and hand-delivered this information to a secondary, off-site location. While this strategy worked for a time, the bank wanted to move to a more automated process in preparation for growth and acquisitions. It found all that with Xiotech. 
(CASE STUDY) READ ABSTRACT |

IBM Cloud Computing Community Video Resource Center by IBM

December 2009 - (Free Research)
Customers Share their experiences with IBM and Cloud Computing. The IBM cloud computing infrastructure, architecture and information management are designed to help you sustain ongoing cost reduction while improving service levels over the long term. 
(RESOURCE CENTER)

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation

September 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. 
(TRIAL SOFTWARE) READ ABSTRACT |

Anatomy of a Siebel CRM Archiving Project by IBM

February 2008 - (Free Research)
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. 
(WHITE PAPER) READ ABSTRACT |

Setting Policy: Network Security Policies Speak to Types and Levels of Protection by CDW Corporation

March 2009 - (Free Research)
A well-run business needs a written IT security policy setting forth the use and administration of IT assets. Read this paper to learn the essentials of defining and implementing a security policy for your organization. 
(WHITE PAPER) READ ABSTRACT |

The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise by Data Domain

August 2008 - (Free Research)
This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies. 
(WHITE PAPER) READ ABSTRACT |

Four Common ERP Implementation Mistakes by IFS

January 2009 - (Free Research)
Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

Improving Process Flexibility: How to Respond Quickly to Changing Market Demands by Streamlining Processes by Oracle Corporation

December 2008 - (Free Research)
This white paper will show that by improving process flexibility and transparency, not only can employees and systems adapt more easily to changing requirements, but existing infrastructure and applications can run more smoothly together for longer, thus raising ROI. 
(ANALYST REPORT) READ ABSTRACT |

Dell Asset Management by Dell, Inc. and Intel

October 2009 - (Free Research)
Dell Asset Management service provides an intuitive, easy-to-use asset management solution for today’s highly distributed environments. Delivered as a SaaS-enabled solution, Dell Asset Management leverages the Internet to discover and manage your company’s Microsoft® Windows notebooks and desktops, printers, routers, switches, servers and more. 
(DATA SHEET) READ ABSTRACT |

The True Cost-Savings Story Behind WAN Optimization by Riverbed Technology, Inc.

March 2006 - (Free Research)
Looking for solid data behind the cost-savings story of WAN optimization? In this paper, NetForecast analysts interviewed customers who have deployed this solution, and the results show that this technology has significant strategic business value to companies. 
(ANALYST REPORT) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies

December 2009 - (Free Research)
Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools. 
(WHITE PAPER) READ ABSTRACT |

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