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The future of mobile CRM by SugarCRM Inc.

March 20, 2012 - (Free Research)
In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape. 
(EGUIDE) READ ABSTRACT |

The Top Five Benefits of Video Conferencing by Polycom, Inc.

January 26, 2009 - (Free Research)
From obvious benefits, like reduced travel costs, to a few less apparent advantages, see what Polycom customers, resellers and industry analysts are saying about the power of video conferencing. 
(WHITE PAPER) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies.

March 2008 - (Free Research)
Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines. 
(WHITE PAPER) READ ABSTRACT |

Analysts on CRM: How mobile, social, analytics are reshaping strategies by IBM

March 2014 - (Free Research)
In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now. 
(EGUIDE) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Aberdeen Group: Today's Customer Data-Driven Supply Chain: Top Five Practices by IBM

April 2013 - (Free Research)
In this informative e-book, you will learn about the impact of using customer data on key supply chain metrics. Access this paper today to get the analyst perspective on thorough research and insights regarding the connection between customer profile data and companies' supply chains. 
(EBOOK) READ ABSTRACT |

Oracle Exadata Online Forum by Oracle Corporation

February 2011 - (Free Research)
Access this Oracle Exadata Online Forum, where Oracle executives, customers, and industry experts come together to share what extreme performance really means for your business. 
(INFORMATION CENTER)

Analyst report: vendor of choice for SSDs by Dell, Inc.

November 2013 - (Free Research)
This report outlines enterprise solid state storage and why it matters to customers. It also highlights findings from a study of more than 550 IT professionals on their plans for SSD deployment. Find out what your peers chose as the #1 vendor of choice to deploy flash/SSDs. 
(WHITE PAPER) READ ABSTRACT |

CRM guide: How social is changing the strategy by IBM

February 2014 - (Free Research)
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. 
(EGUIDE) READ ABSTRACT |

Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits by ComputerWeekly.com

February 2011 - (Free Research)
Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs. 
(WHITE PAPER) READ ABSTRACT |

MapInfo Professional v10.5 by Pitney Bowes Business Insight

October 2010 - (Free Research)
Helps organizations visualize data on a map so they can easily determine relationships between data and geography. 
(DOWNLOAD) READ ABSTRACT |

Taking Action on Analytics: Using data for customer loyalty and retention by Infor

December 2010 - (Free Research)
In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Find out about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. 
(EBOOK) READ ABSTRACT |

Solution Spotlight: Measuring, Monitoring and Improving Customer Experience by IBM

January 2014 - (Free Research)
In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences. 
(EGUIDE) READ ABSTRACT |

How to Put Customers at the Center of Your Business by IBM

September 2013 - (Free Research)
In this webcast, hear from Constellation Research principal analyst and CEO Ray Wang as he explores how to put customers at the center of your business. Learn how to make sure your customers stay loyal in a fiercely competitive marketplace. 
(WEBCAST) READ ABSTRACT |

Exceptional Experiences: The key to customer engagement by IBM

December 2010 - (Free Research)
Frustrated customers, lower satisfaction, declining loyalty and plummeting sales are potential consequences of a poor online experience. Looking ahead, both analysts and industry leaders agree that an exceptional experience will be the key to dazzling, acquiring and retaining customers. 
(BROCHURE) READ ABSTRACT |

E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention by Infor CRM

September 2009 - (Free Research)
In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. 
(EBOOK) READ ABSTRACT |

Effectively Leveraging CRM Analytics by MicroStrategy Incorporated

March 2014 - (Free Research)
This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics. 
(EGUIDE) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
(IT BRIEFING) READ ABSTRACT |

IPV6 Transition – Why the rush ? by ComputerWeekly.com

December 2011 - (Free Research)
This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. 
(ANALYST BRIEF) READ ABSTRACT |

Analyst's take: Foglight helps telecomms company find savings and boost efficiencies by ComputerWeekly.com

January 2011 - (Free Research)
After implementing Foglight, a major telecommunications company gained the ability to monitor and control its entire IT applications infrastructure in greater depth avoiding downtime and extra support staff, while boosting efficiencies of business-critical applications and staff productivity. 
(WHITE PAPER) READ ABSTRACT |

CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com

December 2010 - (Free Research)
When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM. 
(WHITE PAPER) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Equifax: Customer Case Study by IBM

July 2013 - (Free Research)
This exclusive case study examines how a global leader in information solutions applied a comprehensive network intrusion prevention solution and was able to increase revenue through greater customer trust and improve analyst efficiency through immediate action to actionable intelligence. 
(CASE STUDY) READ ABSTRACT |

Enterprise Strategy Group Calls Nimble Storage’s Scale-Out Architecture “Impressive” by Nimble Storage

January 2014 - (Free Research)
This white paper gives testing results of the Nimble Storage Flash-optimized Hybrid Storage arrays, which are built to handle modern cloud technology and deliver always-on application and data access. 
(WHITE PAPER) READ ABSTRACT |

To Pump up Data Volume, Connect Customer Channels by SearchCRM

December 2013 - (Free Research)
In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands. 
(EGUIDE) READ ABSTRACT |

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