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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: CIOs weigh in on virtualization and big data by Dell, Inc.

November 30, 2011 - (Free Research)
CIOs are buzzing about virtualization technologies and tools for big data analysis due to benefits in areas such as productivity, business agility and customer service. Inside this exclusive e-guide, learn how your company can take advantage of both virtualization and big data analysis for a clear competitive advantage. 
(EGUIDE) READ ABSTRACT |

The Customer Loyalty Conundrum by SAP America, Inc.

September 30, 2010 - (Free Research)
In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs. 
(WHITE PAPER) READ ABSTRACT |

The Proven ROI of Development Testing: An in-depth analysis of Coverity customer experiences by Coverity

February 07, 2012 - (Free Research)
Development testing has been proven to find more bugs and identify problems in complex code much faster than any other method. In this white paper you will learn about the ROI realized by twelve companies utilizing development testing in a wide range of industries and learn how to build your own business case. 
(WHITE PAPER) READ ABSTRACT |

Webank fights off competition with help from HP Business Intelligence implementation by Hewlett-Packard Limited

January 04, 2012 - (Free Research)
This case study details how Webank utilized HP's Global Method for Business Intelligence Implementation to replace its old data warehousing system with a more advanced platform and saw huge business benefits. 
(CASE STUDY) READ ABSTRACT |

The Customer Intimacy Imperative by IBM

November 18, 2010 - (Free Research)
Business success today requires a new depth of customer insight. Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve a competitive advantage. Read this white paper to realize the full potential of your customer relationships. 
(WHITE PAPER) READ ABSTRACT |

Increasing Marketing Campaign Profitability with Predictive Analytics by IBM

February 20, 2011 - (Free Research)
This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects. 
(WHITE PAPER) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc.

July 25, 2011 - (Free Research)
This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. 
(WHITE PAPER) READ ABSTRACT |

Big Data Integration: Achieving Positive ROI in the Era of Exponential Data Growth by Syncsort

March 06, 2012 - (Free Research)
Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented. 
(WEBCAST) READ ABSTRACT |

Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc.

November 09, 2011 - (Free Research)
With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Executive Brief Smarter Commerce is redefining value chain visibility by IBM

November 17, 2011 - (Free Research)
Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain. 
(WHITE PAPER) READ ABSTRACT |

Oracle Procurement and Spend Analytics by Oracle Corporation

December 12, 2011 - (Free Research)
Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction and gain competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Exadata: Single Source of Truth by Oracle Corporation

December 12, 2011 - (Free Research)
You can consolidate all data warehousing and analytical processing using Oracle Exadata. With its integrated analytics, there are no more slow data loads and everything is run off your data warehouse, no matter how much data you have. Watch this video and learn how to get up-to-date information faster while managing all of it in one place. 
(VIDEOCAST) READ ABSTRACT |

Stop losing revenue from poor online customer experiences by Tealeaf

August 01, 2011 - (Free Research)
24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. 
(WHITE PAPER) READ ABSTRACT |

Data Quality: A Survival Guide to Marketing by SAP America, Inc.

January 05, 2011 - (Free Research)
Discover the concept of data as it pertains to marketing, and particularly as it is supported by data quality functions inside of the broader EIM framework. This white paper reviews how to improve your customer data for marketing effectiveness. 
(WHITE PAPER) READ ABSTRACT |

The Next Chapter of In-Memory Computing: Enabling new possibilities for real-time analytics by HP and Intel

December 14, 2011 - (Free Research)
Since its release in 2011, many businesses have adopted SAP HANA to enable new possibilities for real-time analytics. The next key milestone for this transformative technology is near: SAP HANA for SAP Business Warehouse (BW). Join this webcast to hear from HANA experts on the opportunities and challenges in the evolution of in-memory technology. 
(WEBCAST) READ ABSTRACT |

Five Predictive Imperatives for Maximizing Customer Value by IBM

February 20, 2011 - (Free Research)
This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits. 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
(SOFTWARE PRODUCT)

The Role of Essbase in Your Enterprise BI Strategy by Oracle Corporation

March 23, 2011 - (Free Research)
Listen to this podcast to learn more about Essbase and how customers are using its unique capabilities for applications such as management reporting, forecasting and profitability analysis. 
(PODCAST) READ ABSTRACT |

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies.

September 2008 - (Free Research)
This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. 
(WHITE PAPER) READ ABSTRACT |

Why cloud - Forrester - James Staten: by HP

January 2012 - (Free Research)
Take a look at this series of brief videos to gain insights into how cloud computing can help you overcome key business challenges to accelerate growth, enhance customer experiences and improve IT spending. 
(VIDEOCAST) READ ABSTRACT |

Eurizon Capital increases value of business information thanks to Business Intelligence solution by Hewlett-Packard Limited

January 2012 - (Free Research)
Read on to learn more about the benefits of HP's business intelligence and data planning system and how it can reduce total cost of ownership by 30%. 
(CASE STUDY) READ ABSTRACT |

Achieving Business Value with Network and Application Visibility by Riverbed Technology, Inc.

January 2012 - (Free Research)
This resource provides in-depth information and data taken from 9 comprehensive interviews with current Riverbed Cascade customers. Customer experiences before and after the application visibility solution was implemented are explored. 
(WHITE PAPER) READ ABSTRACT |

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