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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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University Uses Hosted Collaboration Solution to Enhance Learning and Strengthen Community by Microsoft

October 01, 2008 - (Free Research)
St. John's University wanted to implement a communication and collaboration system capable of meeting the needs of its students' digital lifestyles. The University replaced its Unix-based e-mail solution for students with Microsoft® Live@edu. 
(CASE STUDY) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 01, 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 
(CASE STUDY) READ ABSTRACT |

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.

October 21, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage. 
(WHITE PAPER)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

NC State makes a breakthrough in improving access to academic computing resources. by IBM

May 20, 2011 - (Free Research)
Read how IBM and NC State created a “cloud computing” model for provisioning technology that offered a quantum improvement in access, efficiency and convenience over traditional computer labs. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Independent Lab Comparative Review by Avaya

June 15, 2011 - (Free Research)
MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities. 
(PRODUCT REVIEW) READ ABSTRACT |

Best Practices for Resolving Business-Critical Application Problems by BMC Software, Extending Value with Identify Software

April 22, 2008 - (Free Research)
This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 18 October 2011: Download the latest issue of the UK's leading technology publication, where we analyse the latest news in IT and what it means for IT managers by ComputerWeekly.com

October 14, 2011 - (Free Research)
In this week's Computer Weekly, we talk to the CIO of the London 2012 Olympics about progress on the UK's highest-profile IT implementation. We ask customers about Oracle’s long-awaited Fusion Applications; review the latest version of Windows Server; and find out how the Blackberry outage affected corporate customers. Download the new issue now. 
(EZINE) READ ABSTRACT |

Top Ten Reasons to Transition Your IT Lab Environments to the Cloud by Skytap, Inc.

October 14, 2010 - (Free Research)
Adopting cloud services is a smart move for almost any IT organization and the high cost, dynamic nature of lab environments makes them prime candidates to transition first. 
(WHITE PAPER) READ ABSTRACT |

Linux in the Mainstream: Highlighting Customers Running Their Business on Red Hat Enterprise Linux by Red Hat

January 31, 2013 - (Free Research)
This IDC White Paper presents three case studies of customers that are using Linux for large deployment, business-critical applications. 
(WHITE PAPER) READ ABSTRACT |

Improve Organizational Communications by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity. 
(WHITE PAPER)

Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.

February 2006 - (Free Research)
Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Success Story: University Improves Backup and Recovery by Ditching Tape by ExaGrid Systems, Inc.

May 2013 - (Free Research)
This two-page paper explores how the University of Northern Iowa deployed an effective and affordable backup solution. Read on to discover the benefits they now enjoy, including, seamless integration with existing backup applications, scalability through primary scale-out storage, shortened backup times and more. 
(CASE STUDY) READ ABSTRACT |

James Cook University accelerates access to student and business services with IBM® XIV® Storage Systems by IBM

March 2011 - (Free Research)
James Cook University needed to replace ageing storage systems that held vital student, administration and business applications. In order to get enterprise-level performance and availability that could keep up with the exponential growth of the university's data needs, they turned to IBM. 
(CASE STUDY) READ ABSTRACT |

VDI Customer Case Study: Athabasca University by Xangati

December 2013 - (Free Research)
This case study explores how Athabasca University was able to use a VDI performance management tool to get detailed metrics and visibility into their servers and desktops in order to detect and remedy performance problems quickly and effectively. 
(CASE STUDY) READ ABSTRACT |

Alfred University Case Study: Higher Returns for Higher Education by Dell, Inc.

November 2009 - (Free Research)
Read this case study to learn how Alfred University saved 80% on hardware, refreshing SunGard Higher Education Banner Unified Digital Campus infrastructure with Dell servers. 
(CASE STUDY) READ ABSTRACT |

University of St. Thomas implements a tiered storage approach from Quantum, including Data De-duplication Technology to Cut Backup Time in Half by Quantum Corporation

June 2008 - (Free Research)
St. Thomas University needed to do something to shorten their backup windows and make everything more reliable and more robust, so they chose Quantum DXi™ appliance. 
(CASE STUDY) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

Level the Customer Service Playing Field with the Cloud by Genesys

March 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Smarter customer service with IBM business analytics by IBM

August 2013 - (Free Research)
View this resource to learn how your business can build better relationships with your customers by utlizing business analytics. 
(WEBCAST) READ ABSTRACT |

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