In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support. 

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

Access this exclusive security checklist to determine whether your needs are being met by your email security provider, and find out how you can get the value you deserve if you’re experiencing problems with outages, support issues or more. 

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 

Microsoft Exchange Server 2010 offers improved support scalability, reliability, and availability, but its changes do impact existing installations. Learn how to make a smooth transition and optimize performance based on Microsoft recommendations for highly available deployments. 

Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short. 

<p>The web and email are not IT’s friends. They create risk and increase the workload because they distribute and prolong the payoff of known and unknown threats. Layering new and traditional techniques, including anti-malware, anti-spam, intrusion prevention, and application whitelisting, throughout the enterprise will minimize those risks.</p> 

<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 

While email has become the most commonly used form of commercial communication, there are a number of inherent legal and security risks. In this resource explore the regulatory regime in the EU and United Kingdom relating to the use and storage of emails, and the legal consequences from unintentional or deliberate misuse. 

This expert e-guide provides tips for maximizing Exchange security, including how to leverage the enhanced capabilities in Forefront Protection 2010. In addition, it reviews the 6 most commonly overlooked Exchange security vulnerabilities. 

This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani. 

Learn how Procter & Gamble successfully teamed with HP to consolidate accounting and finance operations spread across the enterprise into a single, global organization, yielding cost savings, improved service levels, better accuracy, and more.