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The Emergence Of Service Assurance For Enterprise IT by CA Technologies.
April 2010 - (Free Research)
In surveying more than 150 IT professionals with direct responsibility for network, systems, and/or application delivery, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions.
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Super themes shaping the ICT agenda in 2013 by ComputerWeekly.com
February 2013 - (Free Research)
Tim Jennings, chief IT analyst at Ovum identifies seven super themes that will shape the ICT agenda for the year ahead.
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Implementing Infrastructure as a Service by EMC Backup and Recovery Solutions
March 2011 - (Free Research)
Because of its promise to dramatically improve the cost effective, elastic provisioning of IT services, cloud computing is the most discussed IT concept of the last decade. The goal of this white paper is to reduce some of the confusion that currently surrounds the discussion of cloud computing.
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Discover information integration and governance in your organization by IBM
May 2011 - (Free Research)
In this presentation transcript, Ron Powell will provide an overview of the information integration and governance theme and discuss the importance of the five topics within that theme: information integration, MDM, data warehousing and analytics, database management and tools, and database security and privacy, and lifecycle management.
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E-Guide: PCI DSS 2011: Key themes to watch by IBM
May 2011 - (Free Research)
This expert tip pinpoints key observations and common themes related to what’s currently happening with today’s PCI DSS compliance programs and explains what’s in store for the future as companies transition to the PCI DSS 2.0 guidelines.
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Blackberry Developer Forum by BlackBerry
May 2010 - (Free Research)
Access this BlackBerry support community forum to get the latest information regarding BlackBerry development. Topics include BlackBerry App World development, Java development, Web development, MDS runtime development, BlackBerry themes & animated graphics and much more.
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How to Master the Art of Content Marketing by Limelight Networks, Inc.
November 2011 - (Free Research)
Today's marketing professionals are in uncharted territory, one that consists of web-savvy customers with higher expectations and flashy new tools that are quickly becoming a requirement. To keep pace, you must evolve with the times. Read on to learn how content marketing can optimize your marketing tactics.
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Productive Workforce by Aspect
March 2013 - (Free Research)
Many contact centers can't keep up with the demands of the "Consumer 2.0" due to outdated technologies and inefficient call center staffing. In this resource, discover how a workforce optimization strategy can help you improve customer experience and reduce cost per interaction.
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Keeping Pace with the Consumer by Aspect
March 2013 - (Free Research)
Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.
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Making the Back Office Pay by Aspect
March 2013 - (Free Research)
42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.
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Overhauling a Legacy Contact Center: Starting Steps by Five9
May 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
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Cost-Saving Tips for Contact Centers by Five9
May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
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5 Ways to Optimize Your Workforce by Aspect
December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.
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Social Media and Customer Service by Pegasystems
May 2011 - (Free Research)
One of the biggest issues for companies is creating effective customer services processes. What if social media could help the problem?
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SAP Workforce and Scheduling Optimization Demo by ClickSoftware
August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more
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