Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Enterprise Personalization for the Insurance Industry by Exstream Software. April 2008 - (Free Research) In today's highly competitive environment, providing timely and relevant policyholder communications is critical. Exstream Software's Dialogue enterprise personalization solution allows insurers to create, manage, and deliver the fu… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform by Exstream Software. April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Is IT Infrastructure Library (ITIL) Right for the Medium Enterprises? by KACE February 2008 - (Free Research) Is ITIL right for the mid-market? This paper argues that Information Technology Infrastructure Library (ITIL) is the strategic “force multiplier” that the mid-market needs to compete effectively against larger competitors. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation. Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defining Customer Communities and Why They're Essential To Your Marketing Strategy by HiveLive, Inc. May 2008 - (Free Research) In this document, HiveLive CEO John Kembel defines customer communities and explains why marketers’ interest in them is more than justified. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom Inc May 2008 - (Free Research) Consolidation 2.0 is a call center strategy that eliminates unnecessary duplication of resources and efforts, improves efficiency, reduces costs, and increases customer satisfaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

11 Criteria for Selecting the Best ERP System Replacement by Epicor Software Corporation. February 2008 - (Free Research) Learn nine criteria to help you identify and select an ERP solution that fits your business needs. Find the right ERP provider that will help you implement quickly and achieve business objectives. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications by OQO, Inc. May 2008 - (Free Research) This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing TCO. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Shipping Your Software Application as an Appliance: Gainging the Business Benefits, Avoiding the Pitfalls by NEI (Network Engines) June 2008 - (Free Research) This paper discusses the fundamental characteristics of the appliance model and describes its advantages over traditional software delivery, installation and management methods. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improving Customer Satisfaction Through More Effective ICT Strategies by Alcatel Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer communications networks. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

Implementing BPM Technology: Build, Buy or Wait by Metastorm February 2008 - (Free Research) BPM enables companies to enforce the use of best practices and improve the real-time sharing of critical decision-making business information, allowing people to make better decisions quickly. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Intelligence Services and Solutions by Accenture. Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Winning With Web Metrics by Gomez Co. April 2008 - (Free Research) This White Paper presents a foundation for building a winning Web metrics program that is comprehensive and relevant to the business it serves. It also fleshes out framework elements and describes their use. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Transforming Branch Banking: Real-Time Advice in the 21st Century by TANDBERG. March 2008 - (Free Research) To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Configure One Concept: Web-based Product Configuration for Manufacturers by Configure One (E-mail this company) Configure One's Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Supply Chain Opportunity Assessment for Processes and Performance by Bristlecone April 2008 - (Free Research) Explore a comprehensive framework for assessing supply chain processes and performance to discover issues and identify improvement opportunities. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation. June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc. (E-mail this company) September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Predictive Modeling: Improve Pricing, Decision Making and Customer Retention by SAS Institute Inc. March 2008 - (Free Research) Nearly every aspect of an insurance organization can be improved through the use of models. Learn how leveraging a predictive model in your organization can allow you to increase customer satisfaction and improve decision making. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Three Best Practices for Today’s Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya, Inc July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

1 - 25 of 500 | Next Page   Business e-mail:  First name: (optional)  Last name: (optional)     x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.