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The New Language of Business: SOA and Web 2.0. Download a complimentary chapter by IBM

October 2007 - (Free Research)
Sandy Carter, Vice President of SOA and WebSphere Strategy, IBM Corporation, takes readers through a specific roadmap on how, where, when, and why to embrace a Service Oriented Architecture (SOA) strategy in her new book. 
(WHITE PAPER)

E-Book: Understanding SaaS/Cloud Application Integration: Tips, Techniques and Getting Started by Dell Boomi

May 2010 - (Free Research)
Integrating cloud applications with in-house legacy applications can be a difficult undertaking. The good news is that there are more options than ever that allow organizations to do all the integration themselves. This e-book examines what you need to know to develop the right cloud application integration strategy for your organization. 
(EBOOK) READ ABSTRACT |

E-Book: Reaping the business benefits of big-data analytics: real-world strategies and examples by ParAccel

November 2011 - (Free Research)
Read this e-book to gain insight on deriving business value from investments in big-data analytics, and learn how other organizations are harnessing big data for analytical purposes. 
(EBOOK)

Customer Stories: Plenty of Fish by PEER 1

January 2008 - (Free Research)
The site has continued growing astronomically ever since and is now the No. 1 free online dating site in the world, averaging 8 million unique visitors per month. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 27 May 2014: Targeting the digital customer by ComputerWeekly.com

May 2014 - (Free Research)
In this week's Computer Weekly, we go behind the scenes of John Lewis's £40m e-commerce transformation plan to find out how to target the digital customer. Starbucks' European CIO talks about the coffee chain's IT strategy. And we evaluate three big suppliers' plans for virtualised networking. Read the issue now. 
(EZINE) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc.

October 2010 - (Free Research)
You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future. 
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IT matters again by ComputerWeekly.com

December 2011 - (Free Research)
This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. 
(IT BRIEFING) READ ABSTRACT |

E-Book: Strategy Update: MDM in SAP environments by Winshuttle, LLC

November 2010 - (Free Research)
MDM has experienced a rise in popularity - with SAP planning to lead the market in master data synchronization to help customers achieve lower TCO in running SAP. Uncover SAP's multiple product approach to MDM as well as changes in SAP's MDM strategy and gain insight on how to design an MDM team for your SAP MDM implementation project. 
(EBOOK)

Navigating your Future within an SOA information manufacturing system by ComputerWeekly.com

August 2013 - (Free Research)
As the IT industry reaches maturity, IT departments should think of themselves not as data centres but as manufacturing centres for information. Terry Keene argues in this short e-book. 
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E-Book: Virtualization for Mission-Critical SAP Environments by VMware and Intel

November 2010 - (Free Research)
This e-book examines the trend towards running mission-critical SAP applications on virtualized servers. It will also answer questions about SAP Platforms, virtualization packs, skill requirements to run SAP software, and how to manage virtualization needs without lengthy support calls. 
(EBOOK) READ ABSTRACT |

SAP NetWeaver BPM and PI Customer E-Book by SAP AG

September 2011 - (Free Research)
This collection of videos provides critical insight into the process success of many leaders within their specific industries. Watch now to learn about the tools and strategies they used and how you can use these same strategies for success in your own organization. 
(RESOURCE CENTER) READ ABSTRACT |

The Paperless Office-Turning the Page on Paper Use by SpringCM

August 2008 - (Free Research)
This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper. 
(WHITE PAPER) READ ABSTRACT |

e-Book: Chapter 6 - Ten Hidden E-Discovery Hazards by Symantec Corporation

August 2008 - (Free Research)
This paper explains Ten hidden e-discovery hazards reviewing everything from databases and storage to instant messages and smartphones which can help ward off e-discovery surprises. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 16 July 2013: Cloud takes to the stage at the Royal Opera House by ComputerWeekly.com

July 2013 - (Free Research)
In this week's Computer Weekly, we talk to the Royal Opera House about how using public cloud boosted ticket sales and improved performance of its IT infrastructure. We examine why agile development failed in the government's flagship Universal Credit welfare programme. And we analyse the real risks of sweating your IT assets. Read the issue now. 
(EZINE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

SAP NetWeaver BPM and PI Customer E-Book by SAP America, Inc.

August 2011 - (Free Research)
This collection of videos provides critical insight into the process success of many leaders within their specific industries. Watch now to learn about the tools and strategies they used and how you can use these same strategies for success in your own organization. 
(VIDEO) READ ABSTRACT |

E-Book: Best Practices for Selecting Midmarket ERP Software by SearchManufacturingERP

February 2011 - (Free Research)
With over 80 different ERP packages available today, determining what’s right for your organization can seem like a daunting task. But, with this e-book you will get advice and best practices for every step of the ERP software selection process. Ensuring you will not get lost in the sea of ERP software. 
(EBOOK)

E-Book: Best Practices for Selecting Midmarket ERP Software by IQMS

April 2010 - (Free Research)
With over 80 different ERP packages available today, determining what’s right for your organization can seem like a daunting task. But, with this e-book you will get advice and best practices for every step of the ERP software selection process. Ensuring you will not get lost in the sea of ERP software. 
(EBOOK) READ ABSTRACT |

The Digital Enterprise by ComputerWeekly.com

March 2014 - (Free Research)
Not every business is a digital business, but every business must become digital, writes Karl-Heinz Streibich in this book extract. 
(BOOK) READ ABSTRACT |

Oracle e-Book: Staying Ahead of the Storage Explosion by Oracle Corporation

March 2012 - (Free Research)
Download Oracle's new e-book for insight into the integration points between Oracle storage and software that help speed performance and increase efficiency; the industry-leading data protection and storage management features designed to help you keep costs down; customer case studies on Oracle storage deployments; and much more. 
(EBOOK) READ ABSTRACT |

E-Book: Big-Data Analytics Explained: Current Trends, Technologies, and Issues by Hewlett-Packard Company

November 2011 - (Free Research)
This e-book, designed for IT, BI and analytics professionals as well as business executives, provides readers with a comprehensive understanding of big-data analytics trends, technologies and challenges. Receive real-world insight and advice on developing, implementing and managing a big-data analytics program for your organization. 
(EBOOK)

Strategies for Profitable Growth - Aerospace & Defense Manufacturing by SAP AG

January 2005 - (Free Research)
Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Mobilizing enterprise applications: Trends, best practices and strategy advice by Sybase, an SAP company

November 2010 - (Free Research)
The evolution of smartphones and mobile networks enable new possibilities for enterprise applications and new challenges for IT. The benefits span organizations. But delivering this requires a sound strategy and close collaboration between business and IT. Learn about key mobile trends and how to develop a mobile enterprise application strategy. 
(EBOOK) READ ABSTRACT |

E-Book: Business Intelligence Best Practices and Strategies in SAP Environments by IBM

December 2010 - (Free Research)
As companies look to get more value from their SAP application investments, BI is hot. But for SAP customers, it’s also a confusing area. In the e-book, readers will learn best practices for forming a BI strategy in SAP environments, including whether to stick with BEx and what to do with BW. 
(EBOOK) READ ABSTRACT |

E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty by Microsoft

October 2011 - (Free Research)
This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan. 
(EBOOK)

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