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Search Results 1 - 25 of 471 | Next Page
Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM
February 07, 2012 - (Free Research)
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 
(EGUIDE) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 
(WEBCAST) READ ABSTRACT |

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc.
February 01, 2012 - (Free Research)
Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. 
(WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.
January 04, 2012 - (Free Research)
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. 
(WHITE PAPER) READ ABSTRACT |

Tread carefully with social media-based customer loyalty programs by Infor CRM
February 07, 2012 - (Free Research)
Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. 
(EGUIDE) READ ABSTRACT |

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM
February 07, 2012 - (Free Research)
This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. 
(EGUIDE) READ ABSTRACT |

TouchPoints TV: Rochelle Schard, Infor by Infor WFM Workbrain
February 06, 2012 - (Free Research)
In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM). 
(VIDEOCAST) READ ABSTRACT |

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research)
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc.
February 08, 2012 - (Free Research)
Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. 
(WHITE PAPER) READ ABSTRACT |

Car Dealer Saves 70% in Data Backup and Recovery Costs by Autonomy, an HP company (E-mail this company)
January 17, 2012 - (Free Research)
This case study outlines the journey from a physical to a virtual data center, and explores the full array of benefits one company realized after deploying several new virtualization technologies. In this case study you'll learn about the tech specs of these technologies, and learn how your organization can benefit from a similar design. 
(CASE STUDY) READ ABSTRACT |

What Value can Immidio Offer by Immidio
January 23, 2012 - (Free Research)
This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits. 
(WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
January 24, 2012 - (Free Research)
Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 
(WHITE PAPER) READ ABSTRACT |

Building Instant-On Cloud Services and Revenues by HP and Intel
February 08, 2012 - (Free Research)
This case study explores how converged infrastructure solutions helped one organization deliver a cost-effective, virtualized Infrastructure-as-a-Service while increasing service scalability, flexibility, and reducing costs. 
(CASE STUDY) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps
July 06, 2010 - (Free Research)
Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

The ROS of Q1 Labs’ QRadar© Security Intelligence Platform by Q1 Labs
February 08, 2012 - (Free Research)
IANS conducted a Return on Security (ROS) analysis on Q1 Labs’ product, QRadar© Security Intelligence Platform, interviewed two Q1 Labs customers using QRadar to assess the ROS. The data yielded from the interviews showed substantial benefit to the organizations for the cost, both in money and staff time. 
(WHITE PAPER) READ ABSTRACT |

Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc.
January 05, 2012 - (Free Research)
Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality. 
(WHITE PAPER) READ ABSTRACT |

Economic Impact by Google Apps
January 19, 2011 - (Free Research)
Content provided by Google. In this Forrester Research report, examine an in-depth cost analysis of your peers’ implementations of Google Apps to determine the total economic impact of adopting cloud collaboration services. Review real-world results and calculations covering the ROI of this move. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Moving to the Cloud using Data Models in the DaaS Lifecycle by CA ERwin from CA Technologies
February 08, 2012 - (Free Research)
Database-as-a-Service (DaaS) applications allow companies to host their databases in the cloud as a cost-effective way to manage their data. This brief white paper outlines CA Erwin Data Modeling's role in cloud computing, including its benefits. 
(WHITE PAPER) READ ABSTRACT |

A simple, cloud-based approach to monitoring Vblock by Nimsoft, Inc.
January 04, 2012 - (Free Research)
Monitoring Vblock can be challenging, but you can make it simpler by leveraging new technology that incorporates cloud computing services to plan, build and operate to deliver optimal availability, performance, and user experience. View this webcast to learn more about how this advanced solution can benefit your IT. 
(WEBCAST) READ ABSTRACT |

vSphere 5 Evaluation Guide – Volume 2: Advanced Storage Features by Dell and VMware
February 08, 2012 - (Free Research)
In this comprehensive guide, review the new advanced storage features included in VMware vSphere 5.0 and discover how you can leverage them for your virtual environment to enable greater storage automation andconsolidation while maintaining service levels. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Dell SecureWorks Managed Security Services by Dell SecureWorks UK
November 30, 2011 - (Free Research)
If you are evaluating how to meet an information security or compliance need and want to be sure the investment will pay off for your organization, having credible information from a trusted authority is invaluable.  This case study will help you. 
(ANALYST REPORT) READ ABSTRACT |

Advantages of Managed Security Services vs. In-house Security Information Management (SIM) by Dell SecureWorks UK
March 24, 2011 - (Free Research)
The intent of this paper is to provide an executive-level summary of the potential costs associated with managing information security in-house and highlights the advantages of using a Managed Security Services Provider (MSSP) to reduce costs and improve the quality of protection. 
(WHITE PAPER) READ ABSTRACT |

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