Check out this white paper to discover 10 steps toward developing a tape-based data retention plan for your business. Discover the importance of knowing and defining your regulatory requirements, receive three keys to maximize your backup tape investment and more. 

This paper discusses embedded business intelligence and how it leads to improved decision making in a tough economy. 

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

This paper discusses using predictive analytics to improve customer satisfaction. 

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. 

 Decision-makers in an IT-enabled economy will have real-time access to information that allows them to make the right decision at the right time. But that goal comes in a business environment where data will be ubiquitous and growing exponentially in volume. 

This customer reference booklet contains a sampling of real business results that organizations around the world, in a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g.  We hope you find these success stories helpful in learning how Oracle can help you achieve your business and IT objectives. 

Are your decision-support systems and servers up to date, equipped to handle today's onslaught of data? Legacy systems are no longer viable. This paper explores the results of a research report about decision-support systems, highlighting how Dell's 12th-generation servers and solutions meet these evolving requirements based on users' responses. 

Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide. 

This case study examines how Hartford Hospital outsourced its medical records management without service interruption, ensuring the highest level of patient care while reducing costs. read on to find out how they did it. 

Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support.  Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment.