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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems

February 25, 2008 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. 
(WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 05, 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
(WHITE PAPER) READ ABSTRACT |

Technology industry at the cross-roads: Transforming quote-to-cash operations by ComputerWeekly.com

March 05, 2013 - (Free Research)
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Technology industry at the cross-roads: Transforming quote-to-cash operations by ComputerWeekly.com

March 06, 2013 - (Free Research)
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel®

February 16, 2010 - (Free Research)
Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short. 
(EZINE)

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 05, 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

Strategically Accelerating Business Growth by Dell, Inc. and Intel®

February 29, 2012 - (Free Research)
Net Logistics, a web-hosting provider, needed to expand and increase the efficiency of their current data center infrastructure. In this case study, explore how Net Logistics transformed their data center by leveraging a virtualized server and storage infrastructure, coupled with new storage area networks (SANs) and switches. 
(WHITE PAPER) READ ABSTRACT |

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc.

November 24, 2009 - (Free Research)
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line. 
(ANALYST BRIEF) READ ABSTRACT |

The Platinum Rule of Service by Mindshare Technologies

March 05, 2008 - (Free Research)
The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 05, 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 11, 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series by Sterling Commerce Manufacturing Solutions

March 2008 - (Free Research)
Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and... 
(WHITE PAPER) READ ABSTRACT |

Success Factors of a Best-Run Marketing Organisation - How Does Your Team Stack Up? by SAP AG

December 2007 - (Free Research)
How are leading marketing organisations getting the job done? Walk through their best practices, and you'll see what role software solutions - and customers - can play in helping marketing teams demonstrate favorable business outcomes. 
(JOURNAL ARTICLE) READ ABSTRACT |

Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

May 2006 - (Free Research)
Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation. 
(WEBCAST) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Forging a CEM Strategy by SearchCRM

August 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Customer Data Security: PCI and Beyond - Benchmark Study 2008 by Apani

March 2008 - (Free Research)
This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data. 
(WHITE PAPER) READ ABSTRACT |

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation

May 2008 - (Free Research)
This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. 
(WHITE PAPER) READ ABSTRACT |

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

February 2008 - (Free Research)
This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring. 
(WHITE PAPER) READ ABSTRACT |

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