Customer Service Processes Or Models White Papers, Customer Service Processes Or Models Software, Customer Service Processes Or Models Research, Hardware and Services

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 08, 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies.

September 2008 - (Free Research)

This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc

January 2009 - (Free Research)

This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.

(WHITE PAPER)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

How to Dramatically Speed Accounting and Business Processes by Exact Software

March 2012 - (Free Research)

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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Cloud Computing for Business by ComputerWeekly.com

February 2012 - (Free Research)

This guide from the Open Group, offers advice on assessing how cloud fits into your IT organisation

(IT BRIEFING)

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How Ruggedness Reduces TCO for Mobile Computers by Intermec

May 2011 - (Free Research)

General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

(WEBCAST)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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IT matters again by ComputerWeekly.com

December 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

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Keep Your Customer Retention High with Transaction Integrity

by Iron Mountain

March 2012 - (Free Research)

Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more.

(WHITE PAPER)

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Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.

April 2012 - (Free Research)

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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CW Special Report on IBM

by ComputerWeekly.com

April 2012 - (Free Research)

<p>This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers.</p>

(IT BRIEFING)

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The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 2012 - (Free Research)

Download the Open Group Service Integration Maturity Model (OSIMM).

(ESSENTIAL GUIDE)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare

November 2007 - (Free Research)

Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market.

(ANALYST REPORT)

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IT as a driver of M&A success by ComputerWeekly.com

March 2012 - (Free Research)

IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals.

(IT BRIEFING)

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Defining the 21st Century salesperson by SAP America, Inc.

May 2012 - (Free Research)

This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.

(WHITE PAPER)

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)

This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel

March 2012 - (Free Research)

This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.

(WHITE PAPER)

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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

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