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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm

February 20, 2008 - (Free Research)
BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change. 
(WHITE PAPER) READ ABSTRACT |

Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.

June 23, 2010 - (Free Research)
To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more. 
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The Guide to Data Movement and Governance by IBM

November 28, 2011 - (Free Research)
Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations. 
(EGUIDE) READ ABSTRACT |

Fast Businesses need race fuel – The right BI-Octane by SAP America, Inc.

October 16, 2013 - (Free Research)
This informative resource explains why businesses can and must transform their practices. The most frequently cited critical objective that an organization can achieve by allowing business users to always get the right information at the right time is the ability to alter business processes more dynamically. 
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Why Compliance Pays: Reputations and Revenues at Risk Research Report by Symantec Corporation

March 2009 - (Free Research)
Based on what is working among organizations with the fewest data losses, this IT Policy Compliance Group report identifies several practices that can assist businesses with improving IT compliance results and reduce business downtime. 
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Holistic Master Data Management Solutions and Services: Establishing the Foundation for Increasing Business Value by Accenture

June 2008 - (Free Research)
Master data management solutions helps organizations maximize the value of postmerger integrations, manage the product lifecycle, meet regulatory requirements and improve the effectiveness of transactional and reporting systems. 
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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
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Case study: How CVS/Pharmacy found customer service success by Aspect

July 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
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How to Align your Security Needs with Business Objectives by Hewlett-Packard Limited

April 2013 - (Free Research)
This whitepaper covers the emphasis on security that is growing in IT and offers a solution that can provide data protection that is in line with your business goals. 
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Data Protection 2.0: It’s Not Just Names and Numbers Anymore by Tripwire, Inc.

February 2011 - (Free Research)
The external forces of advanced threats and compliance obligations, combined with the internal forces of new business initiatives, lead to a complex set of data protec­tion requirements. This paper provides an overview of the many data protection challenges CISOs face and suggests a sequence of five actions to take to address these challenges. 
(WHITE PAPER) READ ABSTRACT |

Lightning Fast Recovery to and from the Cloud by Vision Solutions

December 2011 - (Free Research)
The right way to evaluate the quality of your system and data protection is to evaluate the Recovery Time Objective and Recovery Point Objective. These metrics define how long you think it will take you to get back online and how current the data has to be. Read this white paper to learn more. 
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VMworld Europe Case Study:  Bull SAS by ComputerWeekly.com

November 2012 - (Free Research)
Bull SAS collaborated with suppliers to build a private cloud platform capable of keeping sensitive data secure. 
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ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology by SDL Web Content Management Solutions Division

June 2009 - (Free Research)
This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business. 
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Achieving Profitable Growth through Exceptional Customer Experience by CA Technologies.

November 2008 - (Free Research)
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. 
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Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
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CARCO Delivers Higher Customer Satisfaction and Saves $1 Million with NetApp by NetApp

December 2011 - (Free Research)
Holtsville, New York-based CARCO Group Inc. and its three divisions provide investigative, fraud detection, and risk mitigation services to large corporations, producing more than two million reports each year. This case study explores how CARCO deployed NetApp unified storage to support their virtualized infrastructure and file workloads. 
(WHITE PAPER) READ ABSTRACT |

CUSTOMER DATA INTEGRATION (CDI) by Wipro Technologies

February 2008 - (Free Research)
Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives. 
(WHITE PAPER) READ ABSTRACT |

Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks

August 2007 - (Free Research)
Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey. 
(WHITE PAPER) READ ABSTRACT |

Cloud Backup and Recovery by Vision Solutions

September 2010 - (Free Research)
The right way to evaluate the quality of your system and data protection is to evaluate the Recovery Time Objective (RTO) and Recovery Point Objective (RPO). These metrics define how long you think it will take you to get back online and how current the data has to be. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Evaluating Payroll Options for Your Mid-sized Business: In-house, Outsourced, or a Blend of Both? by Sage Abra

March 2008 - (Free Research)
When deciding between payroll software, a payroll service, or a blend of both, there are many factors to take into consideration, including choosing a vendor known for experience in the payroll industry. 
(WHITE PAPER) READ ABSTRACT |

The Future of Work: Organizations are Changing How Work is Managed to Meet the Needs of Today's Customers by Genesys

January 2013 - (Free Research)
To keep up with increasing customer demands for service delivery, organizations are rethinking the way they interact with customers and how they accomplish work in the enterprise. Smart organizations are looking into workload management systems improve service efficiency and satisfy more customers. 
(WHITE PAPER) READ ABSTRACT |

Cisco WAN Optimization for Citrix XenDesktop by Cisco Systems, Inc.

December 2011 - (Free Research)
Access this whitepaper to learn about an optimized solution that mitigates the effects of the WAN and ensures customers can realize their business objectives. 
(WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
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Achieving ROI from Enterprise Communications: A Revolutionary Approach by Thunderhead

July 2011 - (Free Research)
This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform. 
(WHITE PAPER) READ ABSTRACT |

Managing Application Performance to Achieve Mission Success by CA Technologies.

February 2008 - (Free Research)
The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective. 
(WHITE PAPER) READ ABSTRACT |

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