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Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 01, 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 10, 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight

July 02, 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business. 
(CASE STUDY) READ ABSTRACT |

Profiting from Absence Management: How to Cut the Costs of Employee Absences by Infor

December 2008 - (Free Research)
This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management. 
(WHITE PAPER) READ ABSTRACT |

Achieving the Best Possible Cloud Revenue Stream and Profit: Expert Insight by Dell, Inc.

May 2014 - (Free Research)
This expert e-guide covers the current state of the hybrid cloud and unveils some best practices for optimizing your revenue stream and profits. 
(EGUIDE) READ ABSTRACT |

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc.

January 2009 - (Free Research)
This paper gives a brief overview of the SAPĀ® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. 
(WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

CW Special report on Capita by ComputerWeekly.com

April 2012 - (Free Research)
Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. 
(IT BRIEFING) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
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Solution Brief: Data Center and Private Cloud Solutions by Dell, Inc. and IntelĀ®

August 2013 - (Free Research)
This informative resource will show you how you can drive innovation and differentiate your business with the help of a virtualized, consolidated data center with layered on cloud services. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

But, Will Customer Measurement Improve Our Profits? by Mindshare Technologies

March 2008 - (Free Research)
The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback. 
(WHITE PAPER) READ ABSTRACT |

Green Cross Life Insurance Cuts Costs, Differentiates Services with Hitachi Content Platform by Hitachi Data Systems

February 2012 - (Free Research)
This resource presents how one organisation within the finance industry was able to cut costs, respond more efficiently to customer demands and improve productivity by implementing a Hitachi Content Platform to improve data management and efficiency. 
(CASE STUDY) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc.

January 2011 - (Free Research)
What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results. 
(WHITE PAPER) READ ABSTRACT |

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

June 2009 - (Free Research)
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. 
(VIDEO) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Five Ways ERP Can Help You Implement Lean by Epicor Software Corporation

February 2008 - (Free Research)
A lean approach to manufacturing can help improve productivity and customer service. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge. 
(WHITE PAPER) READ ABSTRACT |

Institutional Identity Theft: How the Identity Theft of Your Customers Leads to the Erosion of Your Company's Profits and Good Name by Perimeter eSecurity

December 2008 - (Free Research)
Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Grade Management for OpenStack by Red Hat

April 2013 - (Free Research)
This whitepaper details a set of management and automation tools that will help IT handle the added challenges of hybrid cloud computing service models. 
(WHITE PAPER) READ ABSTRACT |

Managing Density in the Data Center: A Long-term Approach for the Future by ADC Telecommunications Inc.

April 2008 - (Free Research)
This paper discusses the five key elements of maintaining managed density in the data center like planning, installation, cable management, accessibility and reliability. 
(WHITE PAPER) READ ABSTRACT |

Unlock Hidden Profits Using Effective Pricing Strategies by SAP America, Inc.

March 2011 - (Free Research)
Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions. 
(WHITE PAPER) READ ABSTRACT |

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

January 2009 - (Free Research)
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. 
(WHITE PAPER) READ ABSTRACT |

Assuring Asset Documentation Integrity by McLaren Software

February 2008 - (Free Research)
In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation. 
(WHITE PAPER) READ ABSTRACT |

Harvey Nash CIO Survey 2012 by ComputerWeekly.com

May 2012 - (Free Research)
CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012. 
(IT BRIEFING) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

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