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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
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Customer Support Solution by Extraview Corporation.
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more...
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Captaris® Alchemy®: Document Management Software by Captaris

Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages. 
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Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation.

Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and Financial recognition. 
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Epicor Vantage for Discrete Manufacturers by Epicor Software Corporation.

Vantage works the way you think a powerful manufacturing software system should. We’ve designed Vantage to closely match the way you operate, which makes it easier to learn and use. Vantage’s interface, with its point-and-click simplicity, gives you straightforward operation. 
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DocWise by Viking Software Solutions.

DocWise is a sophisticated component-based document management solution. It can store virtually any type of electronic file-Word and Excel documents, scanned images, emails, faxes, XML, ERM reports- as objects with a predefined structure so that they can be retrieved quickly by multiple users. 
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ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks. 
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ImagEntry by Viking Software Solutions.

ImagEntry allows rapid and accurate keying from images of forms. ImagEntry is typically used for indexing images and lifting data from images such as medical claims and credit applications. 
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Exstream Advanced Function Presentation (AFP) Print Studio by Exstream Software.

For businesses that require high-volume, personalized printing for transaction statements and other complex customer communications, Advanced Function Presentation (AFP) is often the platform of choice. 
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Dispatch Direct: Service Call Dispatching by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service. 
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Customer Support Solution by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
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Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
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IT HelpDesk Solution by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
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Oracle Customer Services Resource Center by Oracle Corporation.

April 2008 - (Free Research) This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you're at in the upgrade process.
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A Document Management System Is Only as Good as Its Index by Viking Software Solutions.

April 2008 - (Free Research) In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi…
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ImageMC++ by Viking Software Solutions.

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
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ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
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Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation.

Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more. 
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Best Practices – Defining IT Success Through the Service Catalog by newScale (E-mail this company)

April 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog according to ITIL best practices.
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Cost Justifying Warehouse Management Technologies in Small and Midsized Warehouses by Sage Software Inc. (E-mail this company)

January 2007 - (Free Research) By implementing Warehouse Management Systems technology with an integrated back-office accounting system, organizations can achieve a higher return on their software dollars. This paper explains how Sage Accpac can pay for itself through effective inventory management and cost savings.
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Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys Co.

September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
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ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company)

ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably. 
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5 Ways to Improve Customer Service in a Down Economy by OpenSpan

August 2008 - (Free Research) In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
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Best Practices for Remote Support and Services by Citrix Online-GotoAssist

July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
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The Power of Remote Support in Battling Today's Top Customer Support Issues by Citrix Online-GotoAssist

May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.
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Case Study: Increase Productivity and Growth with Enhanced Digital Dictation Technology by PHILIPS Speech Processing

May 2008 - (Free Research) When CHSH was looking for an appropriate dictation solution they opted for dictation machines and software from Philips -- a technology that was ideally suited to their particular circumstances and promised the maximum possible benefit.
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