Customer Service In The 21St Century White Papers, Customer Service In The 21St Century Software, Customer Service In The 21St Century Research, Hardware and Services

Defining the 21st Century salesperson by SAP America, Inc.

May 15, 2012 - (Free Research)

This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.

(WHITE PAPER)

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Mercury Medical - Finds an easy way to generate reporting information across its five distinct divisions by IBM

April 16, 2012 - (Free Research)

This brief paper outlines how Mercury Medical vaulted into the 21st century through implementing IBM Cognos Express for midmarket companies, resulting in a boatload of benefits, including cost and time savings. Read this now to gain more insight into why Mercury sought this solution and learn how you can achieve similar results.

(CASE STUDY)

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CW+: Quocirca Report: 21st century enterprise print services by ComputerWeekly.com

August 12, 2010 - (Free Research)

Despite the huge growth in electronic communications, printed output, whether internally produced or externally procured, is still widely used in 21st century businesses.

(WHITE PAPER)

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Backup in the 21st Century by SearchDataBackup.com

March 09, 2012 - (Free Research)

This Storage Decisions University Classroom explores in depth how backup technologies have evolved to address 21st century data center challenges. Discover how dedupe software has come of age, how to prevent VM backup mistakes and how cloud, vStorage APIs and source dedupe have all improved.

(VIRTUAL SEMINAR)

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The single most important document: Moving annual reporting into the 21st century by IBM

June 01, 2011 - (Free Research)

Despite being so important, the process to create the annual report, the 10-K and the 10-Q is still stuck in the Middle Ages. This paper explores the history of annual reporting, the process of manually creating the annual report, and how to bring this process into the 21st century.

(WHITE PAPER)

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21st Century Sales Warrior's Guide to Social Selling by SAP America, Inc.

April 30, 2012 - (Free Research)

This virtual guide delves into the tools and practices you need to deal with today's social customer.

(VIRTUAL SEMINAR)

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Overcoming 21st Century healthcare challenges by IBM

March 16, 2012 - (Free Research)

In this session, you will learn how IBM Enterprise Content Management capabilities such as IBM Case Manager and IBM Content Analytics work in an integrated manner to ensure complete co-ordination of patient information as well as how that information can be analyzed to derive trends and / or potential treatment conflicts.

(WEBCAST)

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Sales Effectiveness in the New Sales Paradigm – A Webcast Featuring the Latest Forrester Research Study by SAP America, Inc.

April 25, 2012 - (Free Research)

Watch this webcast as Forrester's Scott Santucci explores the new sales paradigm and discusses how businesses must alter their selling models. Also discover what the real value of a sales force is today, what today's sales person looks like and what a 'selling system' is and how it helps increase the productivity of the sales person of the future.

(WEBCAST)

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Gartner: Decide now if you will become a money-making CIO by ComputerWeekly.com

January 24, 2011 - (Free Research)

This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

(ANALYST BRIEF)

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Perceptions of business technology in the 21st century by ComputerWeekly.com

February 09, 2012 - (Free Research)

The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for CIOs, the IT function and the business.

(ESSENTIAL GUIDE)

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Life Critical Networks for 21st Century Healthcare by SearchHealthIT.com

August 17, 2011 - (Free Research)

Because of the lifesaving nature of the networked devices, healthcare facilities need networks that are different than ordinary businesses. The network has to be designed to never go down, to accommodate fluctuating workloads and a variety of other requirements. Access this e-guide to learn more about the importance of healthcare networks.

(EGUIDE)

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Smart Working Handbook: Flexibility in the 21st Century by Citrix

May 02, 2012 - (Free Research)

This white paper covers “Smart Working”, inventive new working tactics that were designed to reduce costs and improve business performance. Discover the 11 principles that make up “Smart Working”, your flexible working options, technologies that complement the “Smart Working” approach, and much more.

(WHITE PAPER)

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Storage Efficiency Best Practices: Tiering and Energy Efficiency by Dell, Inc.

April 24, 2012 - (Free Research)

You need modern storage that is simpler, more agile, and grows along with your business. Check out this expert E-Guide to explore 8 green storage best practices that increase energy efficiency while reducing your costs.

(EGUIDE)

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Managing Tomorrow Today—HCM for the 21st Century by SuccessFactors

April 26, 2012 - (Free Research)

Check out this webcast to learn how you can improve your human capital management strategy and gain a competitive edge in today's tough economy.

(WEBCAST)

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The work/life report: The Hybrid Organisation: Technology by ComputerWeekly.com

June 15, 2010 - (Free Research)

The enterprise must be ready to embrace technologies that facilitate the blurring of the boundaries between work and life, in order to maximise the productivity, insight, innovation and collaboration gained from investments in its people, as well as technology itself.

(WHITE PAPER)

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CW+: KPMG: Dynamic technologies for smarter government by ComputerWeekly.com

August 06, 2010 - (Free Research)

The demands being placed on government in the 21st century are being driven by forces of change that are in many cases beyond its control.

(WHITE PAPER)

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Cyber Threat Management for 21^st century Business

by Hewlett-Packard Company

February 17, 2012 - (Free Research)

Cyber attacks are growing day by day. While no one is immune to the hazards that are present on the Internet, threats can also be present within the infrastructure, operating systems, and applications. This exclusive resource explores the evolution of cyber attacks and presents a set of solutions to help you address tomorrow’s threats.

(WHITE PAPER)

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How to Defend Against DDoS Attacks and Strengthen Security Controls by Global Knowledge

February 24, 2011 - (Free Research)

This paper discusses how to defend against Distributed Denial of Service (DDoS) attacks and strengthen your security controls. A DDoS attack involves flooding a server with traffic until it becomes overloaded and can no longer function.

(WHITE PAPER)

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Efficient Storage Strategies for Virtualized Data Centers by Dell, Inc.

November 13, 2011 - (Free Research)

This paper considers current data center storage challenges and outlines solutions and strategies that help meet the demands of increasingly virtualized IT environments while optimizing investments.

(WHITE PAPER)

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Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge

March 13, 2009 - (Free Research)

Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks.

(WHITE PAPER)

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The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare

February 2007 - (Free Research)

Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.

(WHITE PAPER)

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Exchange Server 2010: What's New and What's Changed? by Global Knowledge

August 2009 - (Free Research)

In this white paper, we will look at some of the key changes that will be revealed with the new version of Exchange and how these changes will impact the messaging environment.

(WHITE PAPER)

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Oracle Exalogic Elastic Cloud: A Brief Introduction by Oracle Corporation

March 2011 - (Free Research)

Oracle Exalogic Elastic Cloud is the world's first engineered system specifically designed to provide enterprises with a foundation for secure, mission-critical private cloud capable of virtually unlimited scale, unbeatable performance, and previously unimagined management simplicity.

(WHITE PAPER)

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20th Century Fox Providing Answers to Performance Issues with SilkPerformer by Micro Focus

May 2012 - (Free Research)

<p>When 20<sup>th</sup> Century Fox needed to find a way to increase its software performance and provide users with faster online transaction processing they turned to performance testing software. Read this brief case study to learn how easy the system was to implement and the benefits that Fox was able to see.</p>

(CASE STUDY)

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)

This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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