Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Mobile apps reach the busy customer by SearchCRM March 19, 2013 - (Free Research) In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.  (EZINE) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution November 23, 2010 - (Free Research) Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more.  (EBOOK) READ ABSTRACT |

IBM WebSphere Cloudburst Appliance Demo by IBM October 06, 2009 - (Free Research) Watch this demo to see how this new SOA appliance deploys and manages SOA in a private cloud.  (PRODUCT DEMO)

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM May 20, 2013 - (Free Research) Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.  (EBOOK) READ ABSTRACT |

WebSphere Cast Iron Cloud Integration Demo by IBM May 20, 2013 - (Free Research) This seven-minute software demo explores how WebSphere Cast Iron Live Web API Services helps you create, socialize and manage stellar Web APIs foe better business control and insight.  (DEMO) READ ABSTRACT |

Demo: Service lifecycle management in action by IBM October 06, 2009 - (Free Research) Organizations moving towards Service-Oriented Architecture must manage their services from development to deployment. This demo shows how Rational Team Concert, Rational Asset Manager, and WebSphere Service Registry and Repository provide a comprehensive, integrated solution for organizations looking to realize SOA.  (PRODUCT DEMO)

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters May 31, 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.  (WHITE PAPER) READ ABSTRACT |

New CA Application Performance Management Flash Demo by IBM June 2008 - (Free Research) Traditional, manual intensive approaches to application performance management are no longer adequate. In this demo watch the proactive solution set of CA Mainframe Application Performance Management  (DEMO) READ ABSTRACT |

Accelerators for WebSphere Portal Deliver SOA Business Value by IBM Software Group March 2008 - (Free Research) This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters December 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.  (WHITE PAPER) READ ABSTRACT |

Smart SOA Tutorial by IBM July 1967 - (Free Research) SOA is a business-driven IT approach that supports integrating a business as linked, repeatable business tasks, or services, but pursuing SOA on an ad-hoc scattered basis can dramatically reduce its benefits.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.  (WHITE PAPER) READ ABSTRACT |

WebSphere Message Broker - Universal Connectivity and Transformation by IBM February 2009 - (Free Research) This video demo describes the benefits of implementing a universal ESB, and covers the wealth of new features in IBM® WebSphere® Message Broker 6.1.  (VIDEOCAST) READ ABSTRACT |

Cast Iron: 10-Minute Demo: Integrate Cloud to ERP with "No Coding" by IBM May 2013 - (Free Research) In this 10-minute software demo, learn how WebSphere Cast Iron allows you to easily integrate cloud (both public and private) and on-premise applications in real-time using a "no-coding" approach.  (DEMO) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

3-2-1 Contact the Call Center by SearchCRM January 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

Sales Prospector Demo by Oracle Corporation October 2008 - (Free Research) View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.  (DEMO) READ ABSTRACT |

Enable Your Workforce with True Anytime, Anywhere Connectivity by Dell, Inc. and Intel® December 2008 - (Free Research) In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.  (ANALYST REPORT) READ ABSTRACT |

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters February 2009 - (Free Research) This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.  (WHITE PAPER) READ ABSTRACT |

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