Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

The Cost of Poor Performance: Why Customers Need External Performance Monitoring by Gomez Co. April 2008 - (Free Research) Discover the real costs of poor performance. Find out how much downtime costs monetarily and the areas that it affects most. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Tuning ERP and the Supply Chain for Profitable Growth by Epicor Software Corporation. February 2008 - (Free Research) Some of the biggest opportunities exist in the supply chain and globalization. This Ventana Research white paper explores how you can improve business performance by addressing opportunities and risks within your supply chain and ERP systems. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Role of ERP in Globalization: A low-cost Approach to Reaching New Markets by Epicor Software Corporation. March 2008 - (Free Research) Globalization is driven by the desire to exploit new markets and lower manufacturing costs, but it comes with many challenges. Learn how a standardized ERP implementation will help you streamline and automate business processes during globalization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Website Internationalization/Translation/Localization Services by Globalization Partners International Website Internationalization (I18N) projects are completed by professional, website I18N teams who are experienced in Multilingual Website Development Strategy and Planning, Internationalization (I18N)Assessments, Education, Implementations, and Testing.  (SERVICE) GO TO DETAILED REPORT

Software Internationalization/Translation/Localization Services by Globalization Partners International Globalization Partners International (GPI) provides Global Translation, Localization (L10N) and Internationalization (I18N) services into over 50 languages helping companies develop global software.  (SERVICE) GO TO DETAILED REPORT

IT Problem Management: Improving Processes to Resolve Performance Problems Quickly by Gomez Co. April 2008 - (Free Research) This report examines a platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation by IBM. May 2008 - (Free Research) The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise. (WHITE PAPER) GO TO WHITE PAPER

Globalization of a Web-Delivered Survey Application by Globalization Partners International May 2008 - (Free Research) WorldInquiry’s web application had several mission critical internationalization and localization issues, which Globalization Partners handled. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Best Selling Author Utilizes Globalization Partners for Webcast Translation by Globalization Partners International May 2008 - (Free Research) Globalization Partners International (GPI) and On24’s provided a packaged multilingual webcasting service for CustomerCentric Selling. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Case Study: Live Earth Concert Series - Website and Document Globalization by Globalization Partners International May 2008 - (Free Research) Globalization Partners International (GPI) translated and desktop published select “Solutions” and localized and tested Web pages for Live Earth into 19 languages. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

The Seven MegaTrends of Professional Services: The Forces That Are Transforming Professional Services Industries and How to Respond by Epicor Software Corporation. May 2008 - (Free Research) In this paper we will study the seven MegaTrends of professional services that will provide us with a sound foundation for responding strategically, and taking advantage of these fundamental changes. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Montana World Trade Center - Website Globalization by Globalization Partners International May 2008 - (Free Research) GPI worked with MWTC staff closely from scoping the project to approving designs and feature sets, through localization and website testing. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Safe Sight -- Service Organization Management by High 5 Software May 2008 - (Free Research) Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Global Supply Chains: Understanding Risks and Rewards by Oracle Corporation. June 2008 - (Free Research) The relentless pace of globalisation of industries and economies around the world has made supply chains an evermore critical component of all businesses. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

GPI Helps Achieve Website Content Management and Globalization by Globalization Partners International May 2008 - (Free Research) GPI worked with Eco Expo’s web design agency that created the English site and provided comprehensive development, localization, CMS deployment and hosting for the new multilingual website. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Seven Keys to World Class Manufacturing by Infor March 2007 - (Free Research) How can your company become & remain world class? This document outlines seven keys to becoming a world-class manufacturer & specific actions that can be addressed & accomplished in your company. Each is presented with a brief discussion & examples of its impact on a manufacturing organization & its competitiveness. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Utilizing Enterprise Management Systems to Support Lean Manufacturing by Lawson Software (E-mail this company) September 2007 - (Free Research) The pressure on manufacturing organizations has increased dramatically over the last 15 years. Lean manufacturing is now widely adopted as a strategy for focusing on customer value-adding activities through striving towards continuous improvement. This paper explores the increasing role software solutions play in supporting lean manufacturing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SDL Tridion Leads In WCM For External Sites by SDL Tridion June 2008 - (Free Research) SDL Tridion Content Manager R5.2 offers agraphical tool set that enables business analysts and power users to administer Web sites. SDL Tridion also offers powerful out-of-the-box functionality for creating personalized site experiences. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Accelerating Enterprise Resource Planning (ERP) Visibility Down to the Plant Floor by Apriso® Corporation (E-mail this company) June 2007 - (Free Research) To support globalization, the ERP evolution has now reached the plant floor, where the desire exists to obtain greater detail and specificity required for continuous process and quality improvement, supply chain visibility and complete product traceability and genealogy across global manufacturing operations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enterprise Engineer 3.5 by McLaren Software. McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related content; including drawings, correspondence, procedures and specifications...  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation. February 2008 - (Free Research) Even a minor service disruption can devastate a company's reputation and bottom line. The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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