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Benefits and Advantages of Recording and Archiving Calls by Teleformix.

July 2008 - (Free Research) ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.
(WHITE PAPER) READ ABSTRACT | View Now

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company)

Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise. 
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Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise. by Insight and Sun Microsystems, Inc.

June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service.
(WHITE PAPER) READ ABSTRACT | View Now

Top 10 Log Management: A Guide to Evaluating and Selecting a Log Management Solution by ArcSight, Inc.

June 2008 - (Free Research) Compiled directly from the experiences of ArcSight customers, this list of evaluation best practices should assist organizations in making the right choice for their log management needs.
(WHITE PAPER) READ ABSTRACT | View Now

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems

February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
(WHITE PAPER) READ ABSTRACT | View Now

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix.

July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this.
(WHITE PAPER) READ ABSTRACT | View Now

The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company

April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
(WHITE PAPER) READ ABSTRACT | View Now

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company)

Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention. 
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Everything You Don't Know about Desktop Search by ISYS Search

May 2008 - (Free Research) Discover the difference between today's newer consumer desktop search products and the mature, tried-and-true business-oriented solutions. Includes a 12-step checklist to help you better evaluate desktop search for the enterprise.
(WHITE PAPER) READ ABSTRACT | View Now

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape

June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center.
(WHITE PAPER) READ ABSTRACT | View Now

Thirty-One Best Practices for the Service Desk by Citrix Online-GotoAssist

May 2008 - (Free Research) This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
(WHITE PAPER) READ ABSTRACT | View Now

Remote Support Service by Citrix Online-GotoAssist

GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use. 
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Shenzhen Telecom by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
(CASE STUDY) READ ABSTRACT | View Now

Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software

June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
(VIDEOCAST) READ ABSTRACT | View Now

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software

June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
(ANALYST REPORT) READ ABSTRACT | View Now

Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software

May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.
(WEBCAST) READ ABSTRACT | View Now

5 Steps to Choosing the Right BPM Suite by Metastorm

February 2008 - (Free Research) The demand for BPM suites has grown as coordinating the different processes of applications has become increasingly challenging. This white paper describes the five best practices necessary for selecting the most appropriate BPM suite.
(WHITE PAPER) READ ABSTRACT | View Now

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
(WHITE PAPER) READ ABSTRACT | View Now

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software

June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
(WHITE PAPER) READ ABSTRACT | View Now

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
(WHITE PAPER) READ ABSTRACT | View Now

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company)

TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management. 
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Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
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The Brightcove Internet TV Platform Evaluation Guide by Brightcove

June 2008 - (Free Research) This Evaluation Guide is designed to help you organize, plan, and conduct your evaluation of Brightcove and other Internet TV platforms.
(WHITE PAPER) READ ABSTRACT | View Now

MKS X/Server v 8.5 by MKS Inc

September 2008 - (Free Research) Interoperability is a crucial topic that many IT professionals face in day-to-day environments specifically with Windows, Linux and UNIX.
(DEMO) READ ABSTRACT | View Now

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
(WHITE PAPER) READ ABSTRACT | View Now

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