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Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites by Oracle Corporation April 25, 2011 - (Free Research) Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs.  (WHITE PAPER) READ ABSTRACT |

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 17, 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.  (WHITE PAPER) READ ABSTRACT |

IT matters again by ComputerWeekly.com December 01, 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.  (IT BRIEFING) READ ABSTRACT |

Accelerating Carrier Ethernet Revenue through Service Differentiation by InfoVista Corporation December 05, 2011 - (Free Research) Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.  (VIDEO) READ ABSTRACT |

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation November 22, 2011 - (Free Research) Many CSPs are looking towards Carrier Ethernet services – a way to more rapidly and efficiently deliver the bandwidth requirements and service requirements. If not properly managed, however, operating costs could end up increasing instead of being cost-effective.  (WHITE PAPER) READ ABSTRACT |

Credit Agricole of Morocco Banks on IBM XIV & ProtecTIER by IBM August 05, 2011 - (Free Research) Watch this brief webcast to see how Group Credit Agricole of Morocco deployed IBM XIV and halved response times, cut 6-hour batch runs down to 3.25 hours, and reduced administration costs.  (WEBCAST) READ ABSTRACT |

Credit Agricole of Morocco Banks on IBM XIV and ProtecTIER by IBM August 05, 2011 - (Free Research) Watch this brief webcast to see how Group Credit Agricole of Moroccodeployed IBM XIV and halved response times, cut 6-hour batch runs down to 3.25 hours, and reduced administration.  (WEBCAST) READ ABSTRACT |

Insight: The Critical Path to Competitive Differentiation for Growing Companies by SAP America, Inc. June 30, 2011 - (Free Research) This IDC research brief reveals why insight provides significant competitive differentiation for organizations. Continue reading to discover the pitfalls of inadequate insight, the effect insight has on decision management and methods for achieving greater insight.  (ANALYST BRIEF) READ ABSTRACT |

Get Your Business Intelligence in a "Box": Start Making Better Decisions Faster with the New HP Business Decision Appliance by HP and Intel March 28, 2011 - (Free Research) This IDC white paper makes the case that BI and data warehousing technologies are vital components of a decision support solution and complement each other well. Also revealed here are the benefits and requirements of BI and data warehousing solutions and how HP and Microsoft technology have joined forces to tackle these requirements.  (WHITE PAPER) READ ABSTRACT |

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM November 17, 2010 - (Free Research) Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well.  (CASE STUDY) READ ABSTRACT |

Executive Brief Smarter Commerce is redefining value chain visibility by IBM November 17, 2011 - (Free Research) Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain.  (WHITE PAPER) READ ABSTRACT |

Oracle SOA vs. IBM SOA – Customer Perspectives on Evaluating Complexity and Business Value by Oracle Corporation December 05, 2011 - (Free Research) With this white paper, Oracle SOA vs. IBM SOA, you'll get a healthy perspective on SOA and figure out which option is best for your organization.  (WHITE PAPER) READ ABSTRACT |

CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com December 29, 2010 - (Free Research) When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.  (WHITE PAPER) READ ABSTRACT |

Inside the Midmarket: A 2011 Perspective - An environment like no other - IBM Worldwide Study by IBM October 27, 2011 - (Free Research) In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers.  (WHITE PAPER) READ ABSTRACT |

HEROLD powers its rapidly growing information business With IBM BladeCenter HX5 and IBM System x3850 X5 servers hosted by IBM - A case study by IBM November 04, 2011 - (Free Research) HEROLD needed to deliver fast and reliable information services to customers across multiple channels, and was struggling to plan for and manage unpredictable demands on its IT infrastructure. The solution this company found offered a flexible infrastructure, enabling HEROLD to meet massive and sudden growth in demand for services.  (CASE STUDY) READ ABSTRACT |

IBM Cloud Services: How IBM is shortening the gap between customers and development value by IBM September 28, 2011 - (Free Research) Development and test are functions optimally suited for cloud computing services, but IT professionals face diverse challenges when selecting a cloud computing vendor.  (WHITE PAPER) READ ABSTRACT |

Business Analytics Clients Build a Smarter Planet by IBM November 18, 2011 - (Free Research) This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles.  (VIDEO)

Gartner Magic Quadrant for Public Cloud Infrastructure as a Service by CSC January 12, 2012 - (Free Research) In this exclusive Gartner report, compare the top vendors offering public cloud IaaS with a graphical, easy to understand representation of each vendor's standing in terms of ability to execute and completeness of vision. Access the link within for a link to the full report.  (WHITE PAPER) READ ABSTRACT |

Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies. November 2008 - (Free Research) Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.  (WEBCAST) READ ABSTRACT |

IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty by IBM January 2012 - (Free Research) Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM).  (EBOOK) READ ABSTRACT |

Customer Satisfaction Analysis: IBM x86-based Servers by IBM June 2011 - (Free Research) Read this TBR white paper that explains why IBM has held the number 1 ranking in TBR's x86 server study on product reliability, quality, service excellence, and server value for the last 6 quarters.  (WHITE PAPER) READ ABSTRACT |

IBM's System x eX5 Servers Attack Customers' Most Challenging IT Problems with Efficiency and Flexibility by IBM January 2011 - (Free Research) The System x eX5 family provides not only the performance, but also the flexibility necessary to address businesses most pressing needs: Performance and cost savings, all in one package. This white paper shows how listening to customers priorities helped the IBM System x team achieve their goal.  (WHITE PAPER) READ ABSTRACT |

IBM InfoSphere MDM Solutions for Insurance by IBM November 2011 - (Free Research) Master data management (MDM) helps make insurers smarter. MDM enables them to connect disparate pieces of customer information across policy systems, departments and channels into a single, actionable view that is customer-centric rather than policy-centric.  (VIDEO) READ ABSTRACT |

InfoSphere MDM Solution for Product Information Management by IBM November 2011 - (Free Research) Watch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience.  (VIDEO) READ ABSTRACT |

Why IBM XIV is Ideal for Oracle Environments by IBM August 2011 - (Free Research) The IBM XIV Storage System was designed to create a different enterprise storage reality. By listening carefully to customers—including Oracle users—IBM has designed a storage system that tackles real storage issues head-on. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

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