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The Social Sales Revolution by Salesforce.com

February 06, 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. 
(EBOOK) READ ABSTRACT |

The Social-Powered Enterprise by Salesforce.com

February 06, 2012 - (Free Research)
This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. 
(EBOOK) READ ABSTRACT |

Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty by Cisco Systems, Inc.

January 20, 2012 - (Free Research)
In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges. 
(WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM

November 18, 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 
(WHITE PAPER)

HP Advanced Information Services For the Vertica Analytics Platform by Hewlett-Packard Limited

January 04, 2012 - (Free Research)
This brief paper highlights how Vertica Analytics Platform has the ability to process massive amounts of data at record speeds and process information for quick access to business intelligence (BI). 
(WHITE PAPER) READ ABSTRACT |

HP Accelerates Enterprises' Time to Value for "Big Data" with Advanced Information Services by Hewlett-Packard Limited

January 03, 2012 - (Free Research)
This brief press release details the latest analytics platform from Vertica, an HP company. Gain insight into your business and facilitate decision-making with this new and innovative platform. 
(PRESS RELEASE) READ ABSTRACT |

Enhance Your SLA Management Approach by CA Technologies.

August 15, 2011 - (Free Research)
Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers. 
(PRODUCT DEMO) READ ABSTRACT |

INFORMATION FOR SUCCESS: Enterprises Standardize on Oracle Database 11g by Oracle Corporation

September 29, 2011 - (Free Research)
This customer reference booklet contains a sample of real business results that organizations around the world, across a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g. 
(WHITE PAPER) READ ABSTRACT |

Zero-Downtime Migration to Oracle Exadata Using Oracle GoldenGate: A Customer Case Study - Webcast by Oracle Corporation

December 12, 2011 - (Free Research)
Join this webcast to learn how Oracle GoldenGate's solution eliminates downtime when migrating to Oracle Exadata. You’ll hear directly from Oracle's customer, IQNavigator, and learn how they have benefited from using Oracle GoldenGate with Oracle Exadata. 
(WEBCAST) READ ABSTRACT |

Oracle Data Guard 11g Data Protection and Availability for Oracle Database by Oracle Corporation

December 05, 2011 - (Free Research)
This white paper discusses how Oracle Data Guard 11g redefines expectations for data protection solutions by providing the management, monitoring and automation software to create synchronized standby databases that protect data from failures, errors and corruptions. 
(WHITE PAPER) READ ABSTRACT |

Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service by Tealeaf

January 09, 2012 - (Free Research)
In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately. 
(PODCAST) READ ABSTRACT |

SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel

February 16, 2010 - (Free Research)
Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short. 
(EZINE) READ ABSTRACT |

Customers Standardize on Oracle Database 11g (Reference Booklet) by Oracle Corporation

December 20, 2010 - (Free Research)
This customer reference booklet contains a sampling of real business results that organizations around the world, in a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g.  We hope you find these success stories helpful in learning how Oracle can help you achieve your business and IT objectives. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Reducing Backup Time and Administration Six-fold by Quantum Corporation

January 30, 2009 - (Free Research)
The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require. 
(CASE STUDY) READ ABSTRACT |

Whitepaper: Dell Storage Selection Guidelines for Oracle Databases by Dell, Inc.

May 02, 2011 - (Free Research)
Dell strives to simplify IT in order to reduce complexity in data centers and has a broad storage product portfolio to meet database customers' needs. These storage selection guidelines will help administrators choose an appropriate storage technology based on their requirements. 
(WHITE PAPER) READ ABSTRACT |

High Availability with Oracle Database 11g Release 2 by Oracle Corporation UK Ltd

September 25, 2009 - (Free Research)
This white paper reviews the common causes of application downtime and discusses Oracle's Maximum Availability Architecture framework that provides clear and concise guidance on implementing best practices using Oracle's proven high availability technologies. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Storage for Oracle Siebel Applications by Oracle Corporation

February 28, 2011 - (Free Research)
This white paper offers a cost-effective information management solution that optimizes storage infrastructures while also maintaining the performance and scalability that businesses require. 
(WHITE PAPER) READ ABSTRACT |

Distributed Caching: Why It Matters For Predictable Scalability on the Web, and Where It’s Proving Its Value by Oracle Corporation

December 20, 2010 - (Free Research)
This paper explains why it’s imperative for any Web-based organization to learn about the distributed caching technology and Oracle Coherence Data Grid technology to combat the increasing demand on the database. 
(WHITE PAPER) READ ABSTRACT |

The Social-Powered Enterprise by Salesforce.com

February 06, 2012 - (Free Research)
This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. 
(EBOOK) READ ABSTRACT |

Service. Smarter. Thriving in the age of the empowered customer by IBM

January 30, 2012 - (Free Research)
In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. 
(WHITE PAPER) READ ABSTRACT |

Sell. Smarter. Thriving in the age of the empowered customer by IBM

January 30, 2012 - (Free Research)
Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. 
(WHITE PAPER) READ ABSTRACT |

BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.

February 06, 2012 - (Free Research)
If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. 
(WHITE PAPER) READ ABSTRACT |

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain

December 16, 2011 - (Free Research)
Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. 
(WHITE PAPER) READ ABSTRACT |

Norman Regional Health System: ROI Case Study by Intel and HP

September 16, 2011 - (Free Research)
Norman Regional Health System improves reliability, reduces costs, improves patient care and gains $6.1M in benefits with an HP and Meditech solution.  
(WHITE PAPER) READ ABSTRACT |

DL980 Customer Chronicles by Intel and HP

September 15, 2011 - (Free Research)
Regardless of industry, IT leaders must lower costs and keep pace with their company’s business growth, and are seeking alternatives to legacy infrastructure. This document is a compilation of five customer evaluations — all documented to demonstrate the business benefits customers have received by migrating to the new generation DL980 servers. 
(WHITE PAPER) READ ABSTRACT |

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