Customer Service And Branch Banking White Papers, Customer Service And Branch Banking Software, Customer Service And Branch Banking Research, Hardware and Services

Mobile banking strategies - maximise your revenues by ComputerWeekly.com

December 06, 2010 - (Free Research)

Juniper Research defines mobile banking as “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Executive briefing - mobile money transfers and remittances by ComputerWeekly.com

January 14, 2011 - (Free Research)

This whitepaper focuses on the mobile money transfers and remittances segment, which breaks down into two main sub-segments: Transformational banking and Social transfers.

(WHITE PAPER)

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HP FlexBranch Office Solution Transforming Branch Experience by HP & Intel

May 26, 2011 - (Free Research)

Branch office solutions based upon converged infrastructure can deliver higher levels of security to ensure data protection and prevent costly, damaging breaches. Read this set of documents to learn more about servers, storage and network resources can be safely shared without inhibiting system response and availability.

(WHITE PAPER)

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Before & After: Quantifying Business Rule Results in Key Banking Applications by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.

(WHITE PAPER)

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Strategy Guide to Converged Infrastructure in the Branch Office by HP & Intel

October 2011 - (Free Research)

Access this resource to discover how one organization implemented a converged infrastructure solution to upgrade technology, standardize equipment, and improve collaboration.

(WHITE PAPER)

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Strategy Guide to Converged Infrastructure in the Branch Office by HP & Intel

July 2011 - (Free Research)

This strategy guide will help IT decision-makers understand how converged infrastructure will facilitate such essential tasks as network support, stretching data storage resources, automating operations and streamlining systems management.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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Simplifying branch office security by Sophos, Inc.

December 2011 - (Free Research)

Enforcing consistent network security throughout your enterprise can be challenging—especially for those of you with branch offices with few users and no IT expertise. This paper introduces a new standard — an innovative, unified, cost-effective solution for managing branch office security.

(WHITE PAPER)

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Remote and Branch Office Backup and Recovery 101 by Iron Mountain

February 2012 - (Free Research)

Check out this white paper for best practices when planning and managing a comprehensive offsite backup and recovery strategy. Learn how careful planning with remote or branch offices (ROBOs) can allow for seamless data protection without compromise, and discover key questions to ask when planning remote office backup strategies.

(WHITE PAPER)

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Rethink Your Branch Network Strategy: Create More Flexible, More Productive Branch Networks by Aerohive Networks

December 2011 - (Free Research)

In this whitepaper, examine the requirements of providing and supporting a secure, robust, accessible remote network.

(WHITE PAPER)

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Strategy Guide to Converged Infrastructure in Government by HP & Intel

October 2011 - (Free Research)

There are many challenges associated with consolidating branch locations, in efforts to save money and increase effectiveness. Learn how merged government branch offices can properly cut costs and increase efficiency utilizing HP’s Converged Infrastructure.

(WHITE PAPER)

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A Guide to Branching and Merging Patterns by AccuRev

January 2012 - (Free Research)

In this paper, gain a better understanding of how branching and merging patterns work and how applying them to your projects can have a profound effect on how your development team handles change management and delivers software.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel

March 2012 - (Free Research)

This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.

(WHITE PAPER)

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Virtualization Changes Everything: Enter the vWOC by Silver Peak

February 2012 - (Free Research)

Noted author Jim Metzler reports on the emergence of vWOCs. From the data center to the branch, virtualization is enabling a revolution in how WAN optimization is acquired and deployed. Whether combined with traditional physical appliances or fully virtualized, the new choices make universal network optimization a reality.

(WHITE PAPER)

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CW+ Quocirca report: Reaping the benefits of IP geolocation by ComputerWeekly.com

September 2010 - (Free Research)

As more and more human activity moves online, it is easy to think that geography no longer matters—surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.

(WHITE PAPER)

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The connected enterprise: Leveraging cloud services for branch office integration by NWN Corporation

May 2012 - (Free Research)

This SearchUnifiedCommunications.com E-Guide explores the benefits and challenges of unified communications (UC) virtualization and uncovers how to tackle virtual UC and VDI for your distributed enterprise.

(EGUIDE)

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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

(WHITE PAPER)

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