Customer Service - Competitive Advantage White Papers, Customer Service - Competitive Advantage Software, Customer Service - Competitive Advantage Research, Hardware and Services

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Seven Reasons You Need Predictive Analytics Today by IBM

November 18, 2010 - (Free Research)

Read this white paper to uncover why predictive analytics is becoming a necessity for companies to gain and maintain an advantage. Read on to learn how predictive analytics enables people all across your business to gain more insight, make better decisions and take more decisive actions when they matter most.

(WHITE PAPER)

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Deliver Extraordinary Customer Experience by Oracle Corporation

February 01, 2010 - (Free Research)

Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.

(WHITE PAPER)

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Smart Organisations by ComputerWeekly.com

October 26, 2011 - (Free Research)

Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.

(WHITE PAPER)

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Business Analytics – Pushing Towards Relevance by IBM

May 04, 2012 - (Free Research)

This paper details the current state of business analytics, revealing why it's not as pervasive as one may think. Read this now and learn some best practices that will help CIOs spearhead their company's BI initiatives to make better use of data for a competitive advantage.

(WHITE PAPER)

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The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies.

September 2008 - (Free Research)

Web collaboration solutions are emerging as one of the building blocks of those applications.

(WHITE PAPER)

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3 Distribution Goals to Set and Keep in Order to Gain a Competitive Advantage

by Epicor Software Corporation

April 2012 - (Free Research)

Recent trends in the distribution industry are forcing companies to continually re-evaluate their processes and think more strategically about their business decisions. Read this white paper to find three goals your distribution company should definitely stick to in the upcoming year to ensure success.

(WHITE PAPER)

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Strategy Guide to Converged Infrastructure in Retail by HP & Intel

October 2011 - (Free Research)

Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.

(WHITE PAPER)

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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation

October 2009 - (Free Research)

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

(WHITE PAPER)

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Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.

April 2012 - (Free Research)

<p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>

(WHITE PAPER)

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Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty by Cisco Systems, Inc.

January 2012 - (Free Research)

In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges.

(WHITE PAPER)

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Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.

(WEBCAST)

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Social media is not just for fun – it can transform your business by ComputerWeekly.com

January 2011 - (Free Research)

This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.

(WHITE PAPER)

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The Intersection of Big Data and Data Warehousing by Talend

April 2012 - (Free Research)

Big data can present big problems. Just ask expert Wayne Eckerson, who takes some time in this first installment of a two-part video series to discuss the common issues surrounding the management of big data growth in a data warehouse. Learn why big data is more pivotal than ever, how you can gain a competitive advantage by analyzing it and more.

(VIDEO)

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SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation

April 2008 - (Free Research)

There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.

(WHITE PAPER)

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IT matters again by ComputerWeekly.com

December 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.

November 2011 - (Free Research)

Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper.

(WHITE PAPER)

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Tour Operator Uses BlackBerry Smartphone to Help Drive Sales, Improve Efficiency and Build Competitive Advantage by BlackBerry

April 2012 - (Free Research)

<p>Learn how BlackBerry Enterprise Server and social media can help you increase communications, sales and efficiency.</p>

(CASE STUDY)

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Seven SOA Practices to Unlock Business Value by Software AG

July 2011 - (Free Research)

Review this informative paper and uncover the 7 essential SOA practices that can help your company gain competitive advantage and increase revenues.

(WHITE PAPER)

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Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc

January 2009 - (Free Research)

This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.

(WHITE PAPER)

Oracle WebLogic Suite 11g Technical by Oracle Corporation

July 2009 - (Free Research)

Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. Read this paper to learn more.

(WHITE PAPER)

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Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company)

September 2007 - (Free Research)

The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.

(WHITE PAPER)

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Distributed Caching: Why it Matters for Predictable Scalability by Oracle Corporation

December 2010 - (Free Research)

This paper explains why it’s imperative for any Web-based organization to learn about the distributed caching technology and Oracle Coherence Data Grid technology to combat the increasing demand on the database.

(WHITE PAPER)

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Distributed Caching: Why It Matters For Predictable Scalability on the Web, and Where It’s Proving Its Value by Oracle Corporation

December 2010 - (Free Research)

(WHITE PAPER)

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