Customer Satisfaction Tools White Papers, Customer Satisfaction Tools Software, Customer Satisfaction Tools Research, Hardware and Services

Utilize analytics to drive customer satisfaction and retention by Infor CRM

December 16, 2011 - (Free Research)

Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

(WEBCAST)

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Stop throwing away marketing dollars, key steps for online customer retention by Tealeaf

November 04, 2010 - (Free Research)

This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time.

(WEBCAST)

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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation

April 26, 2011 - (Free Research)

As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.

(WHITE PAPER)

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CIO Survey Reveals Top Application Performance Management Strategies by CA Technologies.

June 13, 2011 - (Free Research)

In an exclusive survey, members of the CIO Forum on LinkedIn have weighed in on the business impact of application performance. These CIOs and IT leaders say they directly associate application performance with end-user and customer satisfaction, along with the potential to increase productivity and lower costs.

(WHITE PAPER)

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CIOs Say: Application Performance is Top Priority, End User is King by CA Technologies.

June 08, 2011 - (Free Research)

This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance. It's all about end-user and customer satisfaction, increasing productivity, and lowering costs.

(WHITE PAPER)

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Global Instant Remote Support for Multi-Agent Teams by NTR Global

November 17, 2011 - (Free Research)

Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

(TRIAL SOFTWARE)

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Client LifeCycle demo by Centennial-Software

July 2008 - (Free Research)

Enteo has developed a full set of integrated products to manage each step in the system lifecycle; together, they comprise the most efficient solution portfolio in the area of system management today.

(DEMO)

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Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc.

February 2012 - (Free Research)

Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.

(WHITE PAPER)

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The Customer Intimacy Imperative by IBM

November 2010 - (Free Research)

Business success today requires a new depth of customer insight. Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve a competitive advantage. Read this white paper to realize the full potential of your customer relationships.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

The Critical Role of Infrastructure Management in Application Performance by CA Technologies.

June 2011 - (Free Research)

For years, organizations have sought ways to effectively identify and resolve the problems affecting critical business applications and expedite a complete resolution. Learn how application performance management solutions can help companies grow profits, ensure customer satisfaction and maintain loyalty via end-to-end visibility and deep analysis.

(WHITE PAPER)

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HP Executive Scorecard: Real-time insights for IT management by Hewlett-Packard Company

November 2011 - (Free Research)

CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.

(VIDEO)

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Best Practices for Embedding BI into your Software Solution by Birst

April 2011 - (Free Research)

This paper offers practical advice on how to plan for, build, and market an analytics product. If you execute product development and rollout well, you can grow your business, build customer satisfaction, and improve the “stickiness” of your product. But like any great opportunity, success requires careful planning and attention to detail.

(WHITE PAPER)

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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.

(EZINE)

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Case Study - BIRT and ActuateOne: The Number One Business Intelligence Solution for SaaS Providers and Independent Software Vendors by Actuate

January 2012 - (Free Research)

Learn why six leading software companies are now embedding BIRT into their product for highly customizable, visually rich data analysis and reporting rather than choosing to develop tools of their own.

(CASE STUDY)

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Key Tips to Improve Your SLA Performance by CA Technologies.

August 2011 - (Free Research)

Most service providers take a manual, reactive approach to managing and reporting against service level commitments. Read this white paper to learn how automating service level management with CA Business Service Insight reduces costs associated with service level management.

(ANALYST BRIEF)

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Driving Situational Awareness: Optimizing informational visualization to facilitate decisions at the executive level by CA Technologies.

December 2011 - (Free Research)

Learn how IT leaders can foster visibility across their organization that arms the executive community with the knowledge needed to make proactive decisions — and identify and mitigate emerging risks and issues before they negatively affect the bottom line, customer satisfaction, and brand reputation.

(WHITE PAPER)

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Nimble Data Architecture: What ‘Getting Data Integration Right’ Can Do for Your Business by Liaison Technology (E-mail this company)

November 2011 - (Free Research)

Read this paper to gain insight on the best practices for data integration projects and the importance of aligning data architectures with your business goals.

(WHITE PAPER)

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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

April 2011 - (Free Research)

Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.

(WHITE PAPER)

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Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.

(WEBCAST)

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Fayetteville State University: University Staff Goes Where Work Takes Them by BlackBerry

September 2011 - (Free Research)

Access this case study to learn how a university implemented the BlackBerry® Mobile Voice System solution to increase customer satisfaction, decrease number of missed calls and simplify IT needs.

(CASE STUDY)

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Case Study: For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.

January 2012 - (Free Research)

Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs.

(CASE STUDY)

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Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc.

November 2011 - (Free Research)

With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.

(WHITE PAPER)

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The global state of the PMO: The IT perspective by ComputerWeekly.com

May 2011 - (Free Research)

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

(IT BRIEFING)

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Driving the SLM process in ITIL: Why it should be your priority by CA Technologies.

December 2011 - (Free Research)

The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.

(WEBCAST)

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