Customer Relationship Management And Analytics White Papers, Customer Relationship Management And Analytics Software, Customer Relationship Management And Analytics Research, Hardware and Services

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM

February 07, 2012 - (Free Research)

This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

(EGUIDE)

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Demo: IBM SPSS Customer Analytics Overview by IBM

January 17, 2012 - (Free Research)

Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship.

(VIDEOCAST)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Business Analytics Clients Build a Smarter Planet by IBM

November 18, 2011 - (Free Research)

This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles.

(VIDEO)

Address all your CRM needs with one system by Infor CRM

December 19, 2011 - (Free Research)

Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.

(WHITE PAPER)

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Marketing Analytics by Oracle Corporation

July 11, 2008 - (Free Research)

Oracle Marketing Analytics helps you to develop closer, more valuable customer and prospect relationships and improve marketing effectiveness. Read this data sheet to learn more.

(DATA SHEET)

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Five Predictive Imperatives for Maximizing Customer Value by IBM

February 20, 2011 - (Free Research)

This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.

(WHITE PAPER)

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IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty by IBM

January 17, 2012 - (Free Research)

Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM).

(EBOOK)

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Smarter communications through analytics by IBM

November 18, 2011 - (Free Research)

As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.

(WHITE PAPER)

Increasing Marketing Campaign Profitability with Predictive Analytics by IBM

February 20, 2011 - (Free Research)

This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects.

(WHITE PAPER)

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Customer Analytics Pay Off by IBM

January 24, 2012 - (Free Research)

Read this white paper to learn four stages of organizational capabilities and associated customer analytics strategies to help gain deeper customer insight.

(WHITE PAPER)

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Utilize analytics to drive customer satisfaction and retention by Infor CRM

December 16, 2011 - (Free Research)

Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

(WEBCAST)

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Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM

January 20, 2012 - (Free Research)

Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.

(VIDEO)

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7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company)

December 28, 2011 - (Free Research)

Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

(WHITE PAPER)

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Turbocharge Analytics with Big Data and Data Virtualization by Composite Software

June 07, 2011 - (Free Research)

As the fastest growing segment in the business intelligence software industry, analytics are red hot. This white paper introduces the big data analytics opportunity, big data integration challenges, and the data virtualization solutions that can address these challenges.

(WHITE PAPER)

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The Inner Circle Guide to Speech Analytics by Calabrio, Inc.

January 25, 2012 - (Free Research)

Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system.

(WHITE PAPER)

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North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.

January 25, 2012 - (Free Research)

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.

(WHITE PAPER)

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A holistic view of customer analytics for maximizing selling opportunities by Infor CRM

January 13, 2012 - (Free Research)

This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.

(ANALYST REPORT)

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How to Enhance Customer Interactions by Infor CRM

December 19, 2011 - (Free Research)

This white paper details tactics for improving your customer interaction efforts for more successful business.

(WHITE PAPER)

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Cincinnati Zoo improves customer experience and enhances performance by IBM

January 24, 2012 - (Free Research)

Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more.

(WHITE PAPER)

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Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM

January 20, 2012 - (Free Research)

This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.

(VIDEO)

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The Customer Loyalty Conundrum by SAP America, Inc.

September 30, 2010 - (Free Research)

In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.

(WHITE PAPER)

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Service. Smarter. Thriving in the age of the empowered customer by IBM

January 30, 2012 - (Free Research)

In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.

(WHITE PAPER)

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Sell. Smarter. Thriving in the age of the empowered customer by IBM

January 30, 2012 - (Free Research)

Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer.

(WHITE PAPER)

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How to retain customer loyalty in the competitive retail market by Infor CRM

January 16, 2012 - (Free Research)

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.

(WHITE PAPER)

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We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.