Customer Related Goals Software White Papers, Customer Related Goals Software Software, Customer Related Goals Software Research, Hardware and Services

Email archiving services by Arrow Electronics, Inc.

June 2008 - (Free Research)

Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.

(WEBCAST)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

CW+: MWD Strategic Insight: Understanding your requirements: online communities and team workspaces by ComputerWeekly.com

September 2010 - (Free Research)

An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community.

(WHITE PAPER)

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by CA Technologies.

September 2008 - (Free Research)

This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment.

(WHITE PAPER)

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Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.

(VIDEOCAST)

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HP Key Strategies for Successful Customer CMDB Implementations. by Hewlett-Packard Company

June 2008 - (Free Research)

To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Utilize analytics to drive customer satisfaction and retention by Infor CRM

December 2011 - (Free Research)

Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

(WEBCAST)

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How To Leverage Workforce Scheduling To Increase Enterprise Efficiency by Infor WFM Workbrain

December 2011 - (Free Research)

In this video, discover the key to achieving this balance -- a software solution that helps you forecast and schedule your workforce using advanced optimization technology.

(PRODUCT DEMO)

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Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft

December 2008 - (Free Research)

This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.

(WHITE PAPER)

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Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc

July 2008 - (Free Research)

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.

(WHITE PAPER)

Consolidation and Virtualization Strategies for deploying Microsoft SQL by Dell, Inc.

May 2011 - (Free Research)

This white paper provides guidance and recommendations to help customers design a consolidation and virtualization strategy for deploying Microsoft SQL Server software on the latest Dell PowerEdge servers and Dell EqualLogic iSCSI storage arrays.

(WHITE PAPER)

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The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc.

November 2007 - (Free Research)

Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.

(WHITE PAPER)

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Data Integration in the Cloud by Liaison Technology (E-mail this company)

December 2011 - (Free Research)

In this e-guide, readers will learn about real-world cases of data integration in the cloud.

(EGUIDE)

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Multiprotocol Label Switching (MPLS) Overview by Global Knowledge

November 2010 - (Free Research)

MPLS stands for Multiprotocol Label Switching and is defined as “a mechanism in high-performance telecommunications networks that direct and carried data from one network node to the next, making it easy to create ‘virtual links’ between distant nodes.” Read on for a thorough overview of MPLS and learn how MPLS can benefit your organization.

(WHITE PAPER)

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6 Steps to Enterprise Resource Planning Implementation Success by IFS

January 2007 - (Free Research)

Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.

(WHITE PAPER)

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Nimble Data Architecture: What ‘Getting Data Integration Right’ Can Do for Your Business by Liaison Technology (E-mail this company)

November 2011 - (Free Research)

Read this paper to gain insight on the best practices for data integration projects and the importance of aligning data architectures with your business goals.

(WHITE PAPER)

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TouchPoints TV: Rochelle Schard, Infor by Infor CRM

February 2012 - (Free Research)

In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).

(VIDEOCAST)

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Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc.

December 2011 - (Free Research)

In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance.

(WHITE PAPER)

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Transform insights into action IBM’s: Watson and the future of data by IBM

June 2011 - (Free Research)

Traditional computing systems are built to analyze only structured data, or to run analytics in batch reporting jobs. Explore how Watson is an example of the new kind of workloads that businesses will apply to achieve their business goals.

(WHITE PAPER)

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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Five Steps to Improving Business Performance through Customer Intimacy by IBM

November 2010 - (Free Research)

Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance.

(WHITE PAPER)

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Protecting a Paperless office by Dell | EqualLogic

December 2008 - (Free Research)

By working with Dell, the Peterson Sullivan IT group achieved its goals of creating a consolidated and scalable IT environment with strong backup and disaster recovery strategies.

(CASE STUDY)

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KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)

Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.

(WHITE PAPER)

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