Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. 

Cloud computing promises large gains in efficiency and flexibility at a time when demands on data centers are growing exponentially. Intel’s vision for the future of this technology focuses on key principles to make the vision a reality. View this resource to learn more. 

Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum  needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

Jericho Forum aims to develop and influence information and communications technology(ICT) security standards.  These will facilitate the secure interoperation of ICT to support collaboration and commerce over open networks, within and between organisations, based on a security architecture and design approach entitled de-perimeterisation. 

Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support.  Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment. 

<p>Read this case study to learn about the ZoomReader application – a mobile app offering enlarged text to people with limited or low vision who need to see small text on-the go.</p> 

Whether you are trying to reduce costs, manage risks, decrease capital expenditures, or expand your business, you must make sure to select the right service that offers the experience and expertise to help you achieve your goals. Access this resource to learn how to leverage your vital strategic resources while transforming your credit services. 

In this comprehensive resource, learn how you can build virtualization and cloud-ready data centers and examine the role that network convergence plays in ensuring a top-level network architecture. Explore important convergence considerations, including cost, security, high availability and more. 

Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. 

This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services. 

Brocade CMO, John McHugh, unveils details of Brocade One, the new unifying networking vision and strategy at the Brocade Technology Day on June 9th 2010. For more information, visit: www.brocade.com/brocadeone. 

When Bill Green spelled out his vision for Accenture in a rare interview shortly after taking over as chief executive six years ago, he said the company would “dream up and build services so powerful and so exceptional that they will be required to compete in any industry, from financial services to manufacturing”.