Crm point White Papers, Crm point Software, Crm point Research, Hardware and Services

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Working the Way Salespeople Work by Oracle Corporation

September 2008 - (Free Research)

Read this white paper to learn how SaaS implementations of CRM provide an entry point to data that more directly serves salespeople's needs with easy-to-use solutions that help them increase productivity and drive more revenue.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus

May 2012 - (Free Research)

USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.

(CASE STUDY)

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Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation

March 2012 - (Free Research)

With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.

(WHITE PAPER)

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Must have Tools and Techniques to Optimize the Sales Pipeline and Win more Deals Webcast by SAP America, Inc.

April 2012 - (Free Research)

In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more.

(WEBCAST)

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Deliver Extraordinary Customer Experience by Oracle Corporation

February 2010 - (Free Research)

Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.

(WHITE PAPER)

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Application Upgrades and Service Oriented Architecture by Oracle Corporation

January 2008 - (Free Research)

Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization.

(WHITE PAPER)

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The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies.

September 2008 - (Free Research)

Web collaboration solutions are emerging as one of the building blocks of those applications.

(WHITE PAPER)

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Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce by Oracle Corporation

March 2012 - (Free Research)

Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.

(WHITE PAPER)

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Maximizing the Strategic Point of Control in the Application Delivery Network by F5 Networks

February 2012 - (Free Research)

Improve performance, implement security procedures, and institute server redundancy that is invisible to the user by leveraging the strategic point of control that exists between the servers in the data center and the Internet.

(WHITE PAPER)

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SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 2012 - (Free Research)

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.

(EGUIDE)

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The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 2011 - (Free Research)

How to have a successful customer relationship management (CRM) implementation.

(WHITE PAPER)

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SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SAP America, Inc.

May 2012 - (Free Research)

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.

(EGUIDE)

Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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All SaaS Is Not Created Equal by Oracle Corporation

January 2010 - (Free Research)

Read this guide to learn five areas to consider when choosing a SaaS CRM solution.

(WHITE PAPER)

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Differentiate Your Company with Complete CRM by Oracle Corporation

February 2009 - (Free Research)

This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.

(WHITE PAPER)

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CRM Essentials Sales On Demand Video by SAP America, Inc.

April 2012 - (Free Research)

Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more.

(VIDEO)

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Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.

April 2012 - (Free Research)

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM

April 2012 - (Free Research)

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

(WHITE PAPER)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.

August 2011 - (Free Research)

The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.

(WHITE PAPER)

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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 2011 - (Free Research)

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

(WHITE PAPER)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.

September 2010 - (Free Research)

This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.

(EBOOK)

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