This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight. 

In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more. 

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. 

Watch this webcast as Forrester's Scott Santucci explores the new sales paradigm and discusses how businesses must alter their selling models. Also discover what the real value of a sales force is today, what today's sales person looks like and what a 'selling system' is and how it helps increase the productivity of the sales person of the future. 

What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social. 

Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line. 

This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing. 

This 2012 IT skills and salary report analyzes the responses of over 9,500 IT pros to explore the relationship between training, salary, and an employee’s sense of professional satisfaction. Find out which jobs pay the most and which employees are the most satisfied. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this. 

This essential resource details why communication and collaboration are such important tester skills. Read on to get expert advice from Quality Assurance writer, Lisa Crispin, on training a tester for collaborative teamwork.