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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Top 5 Strategies for Getting an Email Archiving Project off the Ground by Symantec Corporation

December 30, 2011 - (Free Research)
This short white paper explores 5 key strategies for building a solid case for a modern, proactive archiving system. Read now to learn more. 
(WHITE PAPER) READ ABSTRACT |

CW Special Report on TCS by ComputerWeekly.com

November 23, 2012 - (Free Research)
This 5 page special report from Computer Weekly gives you the facts on TCS, its strategy, products and services and financial performance. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices by IBM

April 16, 2012 - (Free Research)
This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 
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Analyst's take: Nucleus Research's top 10 IT predictions for 2010 by ComputerWeekly.com

January 26, 2011 - (Free Research)
The cloud continues to drive both rapid ROI and new ISV business models.  Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment.  Bid auf Wiedersehen to the vendors who still haven’t gotten it. 
(WHITE PAPER) READ ABSTRACT |

Top 4 marketing skills for optimum success by IBM

April 08, 2014 - (Free Research)
The right people, strategy, and processes are critical for a top-notch customer-driven marketing strategy -- but so is the right technology. If you're considering new tools to increase your marketing prowess, turn to this guide to implementing technology that will help improve your marketing outcomes. 
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Presentation Transcript: Eliminate Information Silos and Drive Customer Spend by Infor

November 26, 2012 - (Free Research)
The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.

February 17, 2010 - (Free Research)
This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. 
(WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM by IBM

May 17, 2011 - (Free Research)
Discover proven strategies in data mining for cost-effective customer acquisition and retention. 
(WHITE PAPER) READ ABSTRACT |

Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc.

February 01, 2009 - (Free Research)
This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified... 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Conquering Your Top 5 Virtualization Management Headaches by Zenoss, Inc.

March 18, 2010 - (Free Research)
In this presentation transcript, learn how to handle the management challenges that come with a virtualized environment. Find out how to address your top five virtualization issues, including effectively monitoring resource performance and availability. Discover ways to minimize data center disruptions for optimal performance. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention by IBM

December 31, 2012 - (Free Research)
In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative.  Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program. 
(WHITE PAPER) READ ABSTRACT |

Oracle's StorageTek LT0-5 Tape Drive: Industry Leading Scalability by Oracle Corporation

July 01, 2010 - (Free Research)
This paper will discuss the advantages and industry-leading capacity of the StorageTek LTO-5 tape drive and how implementing StorageTek LTO-5 into StorageTek tape libraries will result in a significant boost in capacity that will help customers stay on top of their data growth needs. 
(WHITE PAPER) READ ABSTRACT |

The 5 Levels of Corporate Performance Management (CPM) Maturity: Climbing to the Top Floor by Prophix Software

April 15, 2014 - (Free Research)
Tune into this webcast to discover the 5 levels of CPM maturity, and learn how to get from spreadsheet chaos to the precise alignment of business strategy with CPM initiatives that drive business growth. 
(WEBCAST) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.

February 22, 2008 - (Free Research)
This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 21, 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc.

June 12, 2012 - (Free Research)
This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses. 
(EGUIDE) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

E-Guide: Top 5 Storage Strategies for Health Care Organizations by Intel

January 16, 2012 - (Free Research)
In this expert e-guide, you will learn about the different available EHR storage options, as well pros and cons of each, allowing you to better decide which storage system is right for you and your healthcare organization. 
(EGUIDE) READ ABSTRACT |

5 Cloud Security Concerns You Must Address by Hewlett-Packard Company

May 01, 2012 - (Free Research)
This white paper explains why security is a top deterrent to cloud adoption. Discover threats to consider when evaluating cloud for your organization and learn how to minimize risk by establishing an effective defense strategy. 
(WHITE PAPER) READ ABSTRACT |

Top Ten Reasons to Transition Your IT Lab Environments to the Cloud by Skytap, Inc.

October 14, 2010 - (Free Research)
Adopting cloud services is a smart move for almost any IT organization and the high cost, dynamic nature of lab environments makes them prime candidates to transition first. 
(WHITE PAPER) READ ABSTRACT |

Tracking the Fast Changing Unified Communications Market by TechTarget

February 19, 2014 - (Free Research)
Although Unified Communications (UC) has gone mainstream, the features and functionality of cutting-edge solutions are anything but. Complete this 5 minute survey and gain access to Tracking the Fast Changing Unified Communications Market, your go-to guide on the UC technologies and trends you need to know about today. 
(RESOURCE)

Big Data Gets Real by Intel

December 31, 2013 - (Free Research)
Uncover 5 top big data conversations in today's world of IT, so your organization is prepared when big data comes knocking on your door. 
(DATA SHEET) READ ABSTRACT |

Top Five Reasons Your Company Needs VMware Horizon View 5.2 by Global Knowledge

September 05, 2013 - (Free Research)
VMware Horizon View enables users to access their desktops, data, and applications in such a way as it has become the industry standard for virtual machine use – anywhere, anytime, and from any device.This white paper outlines the benefits of VMware's HorizonView 5.2. 
(WHITE PAPER) READ ABSTRACT |

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