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Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
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CW Special Report on Oracle by ComputerWeekly.com

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BI tools help companies process and understand data but often require complex, time-consuming manual processes. This paper addresses how you can avoid wasting valuable time and efforts looking over reports and interpreting graphs and instead get clear real-time business insights that help you do your job and meet your goals. 
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CW Special report on Capgemini by ComputerWeekly.com

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This 8 page special report from Computer Weekly offers a critical assessment of Capgemini, its strategy, products and services and financial performance. Packed with graphs and charts it is essential reading for anyone thinking of working with Capgemini. 
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CW Special report on Capita by ComputerWeekly.com

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Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. 
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EMC Bridges the Data Protection Gap by EMC Computer Systems (UK) Ltd.

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This informative white paper from EMC, takes a look at the foundation of EMC Backup and Recovery. It looks at relevant analytical data to help illustrate the benefits of implementing a backup and recovery solution. Read this white and its corresponding graphs to learn more today! 
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The Business Continuity Self Assessment Tool is a step toward becoming a more resilient business. After completing the assessment, you will be able to view a personalized graph that identifies potential gaps within the business and event threat areas. 
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