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Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc..
The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices. more...
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 11, 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

3 Steps to Faster EMR Adoption with Desktop Virtualization and SSO by VMware, Inc.

January 11, 2012 - (Free Research)
This white paper outlines three key steps that your organization can take to accelerate EHR and CPOE adoption. Read on to discover out how to make it faster and easier to deploy new clinical applications while optimizing the clinician experience, protecting patient data, and reducing cost and complexity. 
(WHITE PAPER) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 12, 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

Best Practices: Single Sign-On Drives Productivity, Security and Adoption When Used with EHR at The Johns Hopkins Hospital by Imprivata

December 31, 2012 - (Free Research)
In this case study, learn how Johns Hopkins Hospital was able to smoothly implement electronic health records (EHR) and computerized physician order entry (CPOE) without negatively impacting other processes or security. Click now for 5 essential guides for implementation success. 
(WHITE PAPER) READ ABSTRACT |

Life-Critical Networks For 21st Century Health Care by Brocade

March 24, 2010 - (Free Research)
Network convergence has turned hospitals into dense networks of sophisticated, computerized medical gear. Take the network away and you’d be left with a lot of dumb devices that cannot perform the lifesaving functions for which they were designed. 
(EBOOK) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix

July 2008 - (Free Research)
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. 
(WHITE PAPER) READ ABSTRACT |

OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation

March 2010 - (Free Research)
As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system. 
(CASE STUDY) READ ABSTRACT |

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc.

September 2010 - (Free Research)
After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well. 
(CASE STUDY) READ ABSTRACT |

The Age of Electronic Ticketing by Hexaware Technologies

May 2008 - (Free Research)
Electronic ticketing or e-ticketing is a recent development in the transport industry designed to eliminate the need for paper based ticketing and to facilitate the check-in procedures at airports and train stations. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Steps to Protecting Your Organization’s Privacy Data by McAfee, Inc.

March 2010 - (Free Research)
Over the last few years, the challenge of protecting privacy data has been compounded by increasing compliance regulations that can mean fines - or even jail time - if privacy data is mishandled. This white paper presents the top ten regulatory compliance requirements to consider when selecting a privacy data protection solution. 
(WHITE PAPER) READ ABSTRACT |

Using Desktop Virtualization to Drive Quality and Cost Savings in Clinical Computing by Dell, Inc.

August 2011 - (Free Research)
Incentives created by the American Recovery and Reinvestment Act are expected to increase EHR adoption and point-of-care computing -- meaning demands on availability and performance are high, while the budgets to manage devices are small. Find out how desktop virtualization can assist with these healthcare challenges. 
(WHITE PAPER) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com

April 2012 - (Free Research)
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. 
(JOURNAL ARTICLE) READ ABSTRACT |

Life-Critical Networks for 21st Century Health Care by SearchCIO.com and SearchNetworking.com

December 2009 - (Free Research)
This e-book presents healthcare specific networking issues such as the importance of networks within a hospital, wireless networking for life-critical networks, the future of health care networks, and more. 
(EBOOK) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management. 
(CASE STUDY) READ ABSTRACT |

CW Special Report on Oracle by ComputerWeekly.com

February 2012 - (Free Research)
This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy. 
(WHITE PAPER) READ ABSTRACT |

Achieving customer loyalty with customer analytics by IBM

October 2012 - (Free Research)
This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers. 
(WHITE PAPER) READ ABSTRACT |

The importance of service: Are your customers satisfied? by IBM

November 2013 - (Free Research)
This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9

May 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. 
(EGUIDE) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
(IT BRIEFING) READ ABSTRACT |

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com

August 2010 - (Free Research)
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. 
(WHITE PAPER) READ ABSTRACT |

Moving from Paper to Electronic Health Records: Optimizing the Transition by Iron Mountain

December 2011 - (Free Research)
This white paper presents transformational approaches and strategies for moving clinical documentation processes to EHRs, as well as an overview of types and stages in the journey to electronic records as well as considerations for provider organizations. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Pros and Cons of the iPad in Health Care Settings by Kensington

October 2011 - (Free Research)
Can the iPad be incorporated into health care networks without breaking security requirements? In this exclusive resource, get answers to some of the most common questions about using iPads in health care facilities. 
(EGUIDE) READ ABSTRACT |

Leverage Technology at the Point of Care with Services from CDW Healthcare : Your Point-of-Care Services Solution Overview by CDW Healthcare

October 2011 - (Free Research)
Choosing the right PoC technology can improve your hospital’s ability to deliver quality patient care. This means you need to adopt PoC solutions that are readily compatible with existing systems, accommodate your budget and can comply with government criteria. Learn about services available to ensure a smooth transition to PoC. 
(WHITE PAPER) READ ABSTRACT |

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