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Making a Single View of the Customer Work by DataFlux Corporation

June 16, 2011 - (Free Research)

As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal.

(WHITE PAPER)

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Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin

October 21, 2009 - (Free Research)

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

(WHITE PAPER)

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CW Special Report on Microsoft by ComputerWeekly.com

November 24, 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 10, 2012 - (Free Research)

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.

(EGUIDE)

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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 23, 2011 - (Free Research)

How to have a successful customer relationship management (CRM) implementation.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.

April 18, 2012 - (Free Research)

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM

April 16, 2012 - (Free Research)

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

(WHITE PAPER)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 12, 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)

This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 2010 - (Free Research)

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation

October 2009 - (Free Research)

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

(WHITE PAPER)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 2010 - (Free Research)

Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

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Solutions to Meet Your PCI Compliance Needs by Hewlett-Packard Limited

May 2012 - (Free Research)

Access this invaluable resource to discover 7 HP products that can enable business to meet Payment Card Industry (PCI) Data Security Standard (DSS) compliance regulations.

(WHITE PAPER)

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How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation

January 2009 - (Free Research)

The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.

(WHITE PAPER)

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A Foundation for Universal WAN Optimization by Silver Peak

February 2012 - (Free Research)

The Future of the WAN: Universal Optimization

(WHITE PAPER)

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One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 2012 - (Free Research)

This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.

(EGUIDE)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty by IBM

January 2012 - (Free Research)

Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM).

(EBOOK)

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SAP Sales Order Management: A Behemoth That Works by Esker Inc.

February 2012 - (Free Research)

In this exclusive e-book, find expert tips and strategies for using SAP sales order management software to regain control of your processes to increase efficiency, decrease problems, and boost customer satisfaction.

(EBOOK)

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Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation

March 2012 - (Free Research)

With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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