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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft

October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
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Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Create a Strong, Dynamic Customer Experience by Hewlett-Packard Limited

November 30, 2012 - (Free Research)
This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. 
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HP Finextra Customer Experience Report 2013 by Hewlett-Packard Limited

December 20, 2013 - (Free Research)
This white paper reveals the results of a survey focused on customer interaction in the banking industry, with 103 responses coming from 52 different European retail financial groups. Read on to discover the key forces that are impacting customer experiences. 
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Best Practices in Customer Experience Management by IBM

March 24, 2014 - (Free Research)
In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success. 
(EGUIDE) READ ABSTRACT |

Close the Omni-channel Customer Experience Gap by IBM

August 31, 2013 - (Free Research)
If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. 
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Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail by Hewlett-Packard Limited

February 28, 2013 - (Free Research)
This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. 
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Engaging Customers: New Lessons Around Customer Behavior by IBM

March 24, 2014 - (Free Research)
This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy. 
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Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 06, 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
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Microsoft Dynamics CRM Trial Page by Microsoft

October 24, 2011 - (Free Research)
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart. 
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MapXTreme Java Edition Data Sheet by Pitney Bowes Business Insight

January 01, 2007 - (Free Research)
MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. 
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Get the Coverity Scan 2010 Open Source Integrity Report featuring the Android Integrity Report by Coverity

January 27, 2011 - (Free Research)
The results from the 2010 edition of the Coverity Scan Open Source Integrity Report detail the findings of analyzing more than 61 million lines of open source code from 291 popular and widely-used open source projects such as Android, Linux, Apache, Samba and PHP, among others. Read on to learn more about these results. 
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Virtual Criminology Report 2009 -- Virtually Here: The Age of Cyber Warfare by McAfee, Inc.

December 07, 2009 - (Free Research)
Is the “Age of Cyber War” at hand? Since our 2007 report, there have been increasing reports of cyber attacks and network infiltrations that appear to be linked to nation-states and political goals. We decided it was time to further examine whether cyber warfare is now a part of human conflict that we should get used to seeing more often. 
(WHITE PAPER) READ ABSTRACT |

Achieving Federal Desktop Core Configuration Compliance with Lumension Solutions by Lumension

May 28, 2009 - (Free Research)
The Federal Desktop Core Configuration (FDCC) is an OMB mandated security configuration set applicable within United States Federal Government agencies. Learn how you can address each of the FDCC requirements with Lumension Vulnerability Management. 
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Reduce Fraud, Waste and Abuse with Flexible Analytics by SAP America, Inc.

June 27, 2012 - (Free Research)
This paper examines how SAP's latest analytics solutions can analyze multiple databases in real-time to identify and prevent improper government payments before they happen. Read on to learn how government agencies can leverage this technology to speed up the process of accessing multiple data sources, reduce the burden on IT staff and much more. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc.

March 2006 - (Free Research)
The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. 
(WHITE PAPER) READ ABSTRACT |

Taking the fear out of bringing Government Systems online by IBM

July 2012 - (Free Research)
People are quickly navigating to a more mobile environment and many individuals are urging government agencies to develop online services. In the past, certain aspects of online sharing have caused government agencies to hesitate, but this white paper helps outline some of the benefits of online systems. 
(WHITE PAPER) READ ABSTRACT |

Securing the Next-Generation Data Center by McAfee, Inc.

August 2011 - (Free Research)
Because today’s data centers must be optimally available, flexible, resilient, and secure, the traditional approach to adding security after the fact compromises their primary intent: robust and uninterrupted service delivery. This brief explores the need to build security in the design phase for maximum flexibility and advanced threat mitigation. 
(WHITE PAPER) READ ABSTRACT |

Protect citizen data with IBM Rational software by IBM

July 2012 - (Free Research)
Digital and connected government information improves processes and makes accessibility simple for public sector agencies. This white paper outlines how agencies can keep their information available without risking sensitive data. 
(WHITE PAPER) READ ABSTRACT |

Cybercrime and warfare: All that matters by ComputerWeekly.com

December 2013 - (Free Research)
Peter Warren and Michael Streeter assess  the history, scale and importance of cyber crime this chapter from their book, Cybercrime and warfare: All That Matters. 
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Virtual Criminology Report Cybercrime versus Cyberlaw by McAfee, Inc.

December 2008 - (Free Research)
Global cybercrime has a significant impact on businesses and consumers across the globe. Read this whitepaper for a discussion on the extent to which cyberlaw is keeping up with the crimes being committed, and bring to justice the perpetrators of c... 
(WHITE PAPER) READ ABSTRACT |

A Hack Attack: Six Steps to Recovery by Cisco Systems, Inc.

January 2011 - (Free Research)
It’s startling when malware hits your network, or an intruder enters by password cracking. You’ve been hacked—now what? Don’t panic. Read about the six steps that your business can take to respond and protect itself. 
(WHITE PAPER) READ ABSTRACT |

Watch It: How to Do Video Surveillance for a Higher ROI by Cisco Systems, Inc.

January 2011 - (Free Research)
Video surveillance helps keep an eye on things. But what is its return on investment (ROI) at your business? The technology that you use determines the value you can get. In comparison to cloud-circuit television (CCTV), the increasingly popular digital IP video surveillance offers more ROI. Continue reading this paper to find out why. 
(WHITE PAPER) READ ABSTRACT |

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