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1 - 25 of 357 | Next Page

Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

Become a social business on the cloud IBM SmartCloud for Social Business collaboration services by IBM

April 16, 2012 - (Free Research)
This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity. 
(WHITE PAPER) READ ABSTRACT |

CEM - Using the Power of Analytics to Optimize Customer Delight by OpenText

January 02, 2012 - (Free Research)
This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results. 
(ANALYST REPORT) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)

Data IntegrationDecision Time:AutomatedTools VersusManual Coding by DataFlux Corporation

May 29, 2012 - (Free Research)
Data integration is changing, no longer relying solely on manual SQL scripts or stored procedures. Read this expert e-brief featuring insight from Rick Sherman, founder of consultancy Athena IT Solutions, and learn how automation, real-time complex event processing, data virtualization and more are altering the process forever. 
(EBRIEF) READ ABSTRACT |

In Desktop Management, One Size Does Not Fit All by Quest Software

April 19, 2012 - (Free Research)
Discover how you can ease desktop management challenges with granular-targeting criteria capabilities that eliminate the need for complex scripting and Group Policy in this essential resource. 
(WHITE PAPER) READ ABSTRACT |

XenServer and XenDesktop Backups: From Agents, to Backup Scripts, to Doing it the Right Way! by PHD Virtual Technologies Inc.

April 02, 2012 - (Free Research)
Check out this white paper to keep up with the latest in virtual backup operations. Learn about the impact virtualization has on existing backup solutions, discover the potential of agentless backup, learn about an integrated virtual backup and data protection solution and more. 
(WHITE PAPER) READ ABSTRACT |

Trial: Rational AppScan Standard Edition V8.5 by IBM

March 23, 2010 - (Free Research)
Download Rational® AppScan® Standard Edition V8.5, previously known as Watchfire AppScan, a leading Web application security testing tool that automates vulnerability assessments and scans and tests for all common Web application vulnerabilities including SQL-injection, cross-site scripting, and buffer overflow. 
(ASSESSMENT TOOL)

Presentation Transcript: Disaster Recovery Strategies for VMware Environments by Dell and VMware

April 15, 2011 - (Free Research)
In this presentation transcript, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. He covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Exchange Insider E-Zine vol. 13 – Everything you need to know about Exchange Online retention policies by SearchExchange.com

April 20, 2012 - (Free Research)
In this expert e-zine, explore the numerous benefits of Exchange Online retention policies as well as the PowerShell script necessary to manage and implement them. In addition, discover techniques to repair Outlook Web App 2010, new tools from the Microsoft Exchange team, and the latest Exchange updates. 
(EZINE) READ ABSTRACT |

Three Easy Ways to Achieve and Understand WAN Acceleration with TCP Applications by Global Knowledge

February 12, 2010 - (Free Research)
Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes. 
(WHITE PAPER) READ ABSTRACT |

The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare

February 2007 - (Free Research)
Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation. 
(WHITE PAPER) READ ABSTRACT |

Podcast: Disaster Recovery Strategies for VMware Environments by Dell and VMware

April 2011 - (Free Research)
In this podcast, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. His presentation covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI. 
(PODCAST) READ ABSTRACT |

Disaster Recovery Strategies for VMware Environments by Dell and VMware

April 2011 - (Free Research)
In this webcast, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. His presentation covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI. 
(WEBCAST) READ ABSTRACT |

Is There Life After Requirements? Tools That Support Business Process Improvement by Global Knowledge

July 2010 - (Free Research)
So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements. 
(WHITE PAPER) READ ABSTRACT |

Inside SQL Server 2008: Management Studio Improvements by Global Knowledge

July 2009 - (Free Research)
When the SQL Server Management Studio (SSMS) was first introduced in SQL Server 2005, it received mixed reviews. With the launch of SQL Server 2008, Microsoft has succeeded in transforming the SSMS into a much more useful tool set. This whitepaper will list and discuss each of these improvements of SSMS 2008. 
(WHITE PAPER) READ ABSTRACT |

BIRT Performance Analytics: Self-Service Business Intelligence That Drives Real Performance Improvement by Actuate

March 2012 - (Free Research)
This white paper uncovers strategies for performance improvement through self-service business intelligence. 
(WHITE PAPER) READ ABSTRACT |

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 
(WHITE PAPER) READ ABSTRACT |

How SAP Users Hold the Key to Business Process Improvement by Winshuttle, LLC

May 2012 - (Free Research)
Read this white paper to find out how SAP users can play a key role in enabling their organizations to improve business processes. Also, learn about a sustainable and measurable “user-centric” approach to business process improvement. 
(WHITE PAPER) READ ABSTRACT |

Automate to Thrive: Driving Business Agility with Effective Release Management by SERENA Software, Inc.

April 2012 - (Free Research)
This white paper gives an overview of the challenges release management presents, three tips for improving your software release strategies, and insight on how effective release management is poised to become a driver of competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Combining virtual server backup methods for a complete strategy by CommVault Systems, Inc.

May 2012 - (Free Research)
This expert e-guide outlines strategies for combining virtual server backup methods with traditional approaches for a more comprehensive VM backup system. Discover tips that will protect your virtual environment at no extra cost. 
(EGUIDE) READ ABSTRACT |

Advanced Disaster Recovery: Automating Changes Throughout Your Data Center by Dell, Inc. and Intel

April 2011 - (Free Research)
More than 90% of Fortune 1000 companies are not confident that they can completely failover to their remote data center within one hour. Given that the costs of downtime can be measured in millions of dollars per minute, companies with unreliable disaster recovery processes are taking a potentially fatal risk. 
(WHITE PAPER) READ ABSTRACT |

VMware vCenter Site Recovery Manager disaster recovery best practices by Dell and VMware

March 2011 - (Free Research)
In this tutorial on Site Recovery Manager disaster recovery best practices, learn what you need in place to use VMware Site Recovery Manager, how to test and execute your recovery plans, and if Site Recovery Manager would be a good fit for your company's disaster recovery strategy. 
(WHITE PAPER) READ ABSTRACT |

Top Ten Things Every IT Pro Should Know about IE8 on Windows 7 by Global Knowledge

August 2010 - (Free Research)
With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE? 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 357 | Next Page

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