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This expert resource details how to pick the best server hardware for your Oracle environment. Also included is a report on how to determine where the database bottlenecks are and then find the right tools to help open then up. And finally, examine the increasing role that RAM is playing in database and application environments. 
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Watch this video to learn about a subscription-based service from Scribe that gives you access to exclusive technical content and other tips and tricks that aren't included in standard documentation.If you're considering tools from Scribe, tune in now and learn more about the options for improved CRM integration. 
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Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire application infrastructure to the true root-cause of a problem. 
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Spotlight on Oracle-- Rapidly Discover Oracle Performance Bottlenecks by Dell Software

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This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. 
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How to Fine-Tune your Contact Center by SearchCRM

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Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
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Predicting Oracle Performance Issues by Dell Software

December 2010 - (Free Research)
View this white paper to learn how to predict common Oracle database performance problems before they become issues for your applications. Learn how to ensure business continuity and reduce the cost of database performance "brown-outs" by reading now. 
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Quest Software Finds Increased Security, Disaster Preparedness, and Cost Savings through Virtual Desktop Infrastructure by Dell Software

June 2009 - (Free Research)
After evaluating a number of VDI solutions, Quest was most impressed with vWorkspace, one of its own applications that had been integrated into its product portfolio from its 2007 acquisition of Provision Networks. This case study will show how using VDI resulted in significant time and cost savings for Quest. 
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Enabling End-To-End IT Management with Microsoft System Center and Quest Software by Dell Software

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In this white paper, Enterprise Management Associates discuss how Quest can expand the power of Microsoft System Center for true end-to-end IT management. 
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IPv6 Transition Planning and Techniques for DNS and DHCP by Cisco Systems, Inc.

July 2011 - (Free Research)
Tune into this webcast which addresses common issues and concerns related to the transition to IPv6 and customers will learn about the following with respect to DNS and DHCP. 
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HP helps United Airlines consolidate their IT infrastructure by Hewlett-Packard Limited

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This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. 
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Windows Azure Platform Security Essentials: Module 1 - Security Architecture by Microsoft

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In this video module, Graham Calladine, Security Architect with Microsoft Services partners with the Security Talk Series to describe the security features of the Windows Azure platform, resources available to protect applications and data running on the Microsoft cloud and SQL Azure security and authentication options. 
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Choosing the Right Active Directory Bridge Solution - Quest Authentication Services by Dell Software

May 2011 - (Free Research)
Access this white paper to learn about key questions to ask when evaluation Active Directory bridge solutions and discover benefits to your IT environment including; more efficiency, higher security and better compliance. 
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Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company

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This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. 
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