Due to an increased need for productivity in an ever-changing environment, more and more solution providers have turned to PSA tools to streamline operations and integrate third-party systems. In this expert e-Guide, sponsored by Autotask, you will be introduced to the advantages, concerns and available opportunities of key PSA functions. 

This document is designed for users, developers, and implementors of open systems. It provides complete infor mation on what’s new in the Single UNIX Specification, Version 4, including POSIX.1-2008,with comprehensive reference material on every aspect. 

This white paper outlines the current marketplace for UNIX systems on specialized architectures, outlining the challenges faced by CIOs who need a reliable vendor for their mission-critical data center. It examines the features and strengths of IBM's AIX on POWER7. 

<p>Organizations are buzzing about the upcoming release of the latest version of IBM's DB2. The added features and functionalities offered in the new platform offer cost-savings, improved application performance and better productivity. Read this white paper to learn more about the exciting enhancements and how they can benefit your enterprise.</p> 

This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services. 

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. 

This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates. 

Access this brief white paper for a case study on how Load Trail improved its customer relationships and lowered labor costs with a new ERP software system. 

This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.