For years, Donnelly managed operations using an OS/2 operating system and various software packages. While Donnelly achieved much success using the OS/2 platform and manual scheduling, the company’s growth eventually began outpacing the system’s capacity. With EnterpriseIQ in place, Donnelly has seen improvements in every aspect of its business. 

This brief video provides an overview of SAP's data migration offering. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Access this brief white paper for a case study on how Load Trail improved its customer relationships and lowered labor costs with a new ERP software system. 

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy. 

The Habor Group designs and supports network infrastructures for small to medium businesses in the architectural industry. Read this case study to learn how Autotask provides single, cost effective solution for improving efficiency. 

This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results. 

Depending on the size of an enterprise, a job scheduler may manage thousands of individual mission-critical business processes every day. Access this resource for a brief history of the job scheduling marketplace and to learn what to look for in job scheduling software, including a checklist with which to evaluate your options. 

This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more. 

Read this brief white paper and learn how many business intelligence (BI) teams, such those at Electronic Arts (EA), are shifting their perspective on extract, transform and load (ETL) job scheduling to an enterprise-oriented view, elevating efficiency and offering greater control and data accuracy. 

When the SQL Server Management Studio (SSMS) was first introduced in SQL Server 2005, it received mixed reviews. With the launch of SQL Server 2008, Microsoft has succeeded in transforming the SSMS into a much more useful tool set. This whitepaper will list and discuss each of these improvements of SSMS 2008.