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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case by SearchCRM

August 31, 2010 - (Free Research)
Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well. 
(EBOOK) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. 
(WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

3-2-1 Contact: The Call Center in a Multichannel World by SearchCRM

April 18, 2014 - (Free Research)
Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center. 
(EBOOK) READ ABSTRACT |

Migrating Data for a CRM Technology Upgrade by SearchCRM

July 15, 2013 - (Free Research)
In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade. 
(EGUIDE) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Playtech HP Service Health Analyzer delivers predictive analytics by HP

July 15, 2013 - (Free Research)
Playtech is a world leader in the gaming industry, and they require uninterrupted high quality service in order to ensure business success. The ability to detect problems with performance is of the utmost importance to Playtech. View this resource to learn how this company delivered predictive analytics effectively. 
(WHITE PAPER) READ ABSTRACT |

Virtualize Enterprise Applications with Less Peril, More Payoff by SearchServerVirtualization

January 15, 2014 - (Free Research)
Before you virtualize the applications that keep your business running, learn how to avoid performance and availability issues. 
(EGUIDE) READ ABSTRACT |

The Top Six Risks of Employee Internet Use and How to Stop Them by St. Bernard Software

May 10, 2010 - (Free Research)
Due to the serious nature of many threats, the Internet use of even one unmonitored employee on a single unmanaged system can ravage a company’s internal network, irrevocably delete critical data, and ultimately ruin the company’s ability to conduct business. Read this white paper to learn how to protect your organization. 
(WHITE PAPER) READ ABSTRACT |

How to Comply with the HIPAA Security Rule by Thawte Inc.

July 17, 2013 - (Free Research)
In this expert guide from SearchHealthIT.com, find out how to comply appropriately with the HIPAA compliance regulations to ensure that your organization doesn't run into unexpected and unneeded complications. 
(EGUIDE) READ ABSTRACT |

How to Improve Your Virtual Machine Backup and Recovery by Acronis, Inc

May 16, 2011 - (Free Research)
The white paper Closing the Virtualisation Loop identifies the objectives in the next phase of virtual machine backup and recovery and provides recommendations on how to improve backup and disaster recovery in a hybrid IT environment. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

How to streamline clinical documentation with back-end speech recognition by Nuance

August 15, 2013 - (Free Research)
Healthcare organizations are on the hunt for ways to create the highest-quality documentation possible. This resource explains how a back-end speech recognition platform can help you get there while also increasing productivity and reducing costs. 
(WHITE PAPER) READ ABSTRACT |

Measuring End User Susceptibility and Defenses Against Phishing Attacks with CORE Insight by Core Security Technologies

October 11, 2013 - (Free Research)
This white paper contains critical information about spear phishing and how to prepare your users and systems from falling for these targeted attacks being masked as trustworthy content. 
(WHITE PAPER) READ ABSTRACT |

How to Choose a Cloud Backup Delivery Platform by Asigra

August 22, 2011 - (Free Research)
Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

SSL Certificate Management: Common Mistakes and How to Avoid Them by Thawte Inc.

February 04, 2013 - (Free Research)
Explore the common challenges associated with manual SSL certificate management and uncover how you can avoid these costly mistakes. 
(EGUIDE) READ ABSTRACT |

How to Stay Relevant in an Automated World by SearchServerVirtualization

February 05, 2014 - (Free Research)
In complex virtual environments, IT admins can use automation tools and scripting to avoid repetition, reduce human error and generate better documentation. 
(EGUIDE) READ ABSTRACT |

How to manage consolidated applications by HP

October 07, 2011 - (Free Research)
This resource explains how you can lower costs and improve flexibility by migrating your mainframe to open system servers. Discover the three major factors driving organizations to consider migrating application workloads off mainframe environments to open systems solutions. 
(WHITE PAPER) READ ABSTRACT |

How to Conduct a Thorough CAC Readiness Assessment by Nuance

February 28, 2013 - (Free Research)
This informative white paper identifies the critical success factors for positioning computer-assisted coding (CAC) in your organization. 
(WHITE PAPER) READ ABSTRACT |

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