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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

Learning How To Learn Hadoop by Global Knowledge February 05, 2013 - (Free Research) Like the problems it solves, Hadoop can be quite complex and challenging. Access this exclusive resource to join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path.  (WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.  (EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case by SearchCRM August 31, 2010 - (Free Research) Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well.  (EBOOK) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.  (WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM January 31, 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

Making the most of customer data: CRM analytics by SearchCRM April 02, 2013 - (Free Research) View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

How to Max Your Mobile Monitoring Performance for Real ROI by Neustar® June 20, 2011 - (Free Research) In this presentation transcript, find out how monitoring your mobile performance for ROI can accelerate and maximize your mobile investment. Join Patrick Lightbody, Director of Product Management at Neustar Webmetrics, as he discusses how to interpret real ROI and take action based on the results.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to calculate the advantages of a private cloud to make a business case by Dell, Inc. and Intel® June 21, 2011 - (Free Research) When it comes to justifying a private cloud strategy to executives, IT pros have their work cut out for them because of the confusion surrounding this platform. This expert e-guide highlights effective ways to calculate the cost advantages of a private cloud model and more.  (EGUIDE) READ ABSTRACT |

Unlocking the Power of Mobile Device Management by Dell, Inc. and Intel® December 23, 2011 - (Free Research) Access this whitepaper to discover the latest MDM tools available from vendors, along with real-world advice to get the most from the solutions for your organization.  (WHITE PAPER) READ ABSTRACT |

The Top Six Risks of Employee Internet Use and How to Stop Them by St. Bernard Software May 10, 2010 - (Free Research) Due to the serious nature of many threats, the Internet use of even one unmonitored employee on a single unmanaged system can ravage a company’s internal network, irrevocably delete critical data, and ultimately ruin the company’s ability to conduct business. Read this white paper to learn how to protect your organization.  (WHITE PAPER) READ ABSTRACT |

How to Improve Your Virtual Machine Backup and Recovery by Acronis, Inc May 16, 2011 - (Free Research) The white paper Closing the Virtualisation Loop identifies the objectives in the next phase of virtual machine backup and recovery and provides recommendations on how to improve backup and disaster recovery in a hybrid IT environment.  (WHITE PAPER) READ ABSTRACT |

Expert insight: How to assess your IT infrastructure for desktop virtualization by OnX Enterprise Solutions February 25, 2011 - (Free Research) This expert e-guide from SearchVirtualDesktop.com explains how to assess your IT infrastructure to ensure it is ready for desktop virtualization. Discover which issues are commonly addressed first after implementing VDI, including staffing concerns and user image management.  (EGUIDE) READ ABSTRACT |

How to Evaluate and Buy Small or Midsize ERP Platforms by Exact Software February 16, 2012 - (Free Research) This e-book provides expert best practices for small and midsized businesses (SMBs) to follow when evaluating enterprise resource planning (ERP) systems. Read more to learn how to avoid speed bumps along the way and make the process as smooth as possible.  (EBOOK)

E-Guide: Top Five Mistakes Made When Backing Up VMs and How to Prevent Them by Dell, Inc. and Intel® March 27, 2012 - (Free Research) This expert E-Guide can help by outlining the 5 most common mistakes made when backing up VMs and how to avoid them.  (EGUIDE) READ ABSTRACT |

Definitive Guide to Exchange Server 2010 Migration: Chapter 1: Under the Hood of Exchange Server 2010 by Dell, Inc. and Intel® May 20, 2011 - (Free Research) Migrating to Exchange Server 2010 from the 2007 edition is becoming a must, as the 2010 edition offers improved email archiving, high-availability, and optimal storage features. But as you begin to explore the possibilities of upgrading to Exchange 2010, do you have a proper plan in place?  (EBOOK)

E-Guide: Tips for Classifying Virtual Desktop Costs and How to Avoid User Mistakes by Dell, Inc. and Intel® October 19, 2010 - (Free Research) This expert e-guide from SearchVirtualDesktop.com explains how to categorize virtual desktop migration and installation costs to justify your investment to management. Learn why enabling desktop personalization for users may have its limitations.  (EGUIDE) READ ABSTRACT |

How to Use the Six Laws of Persuasion during a Negotiation by Global Knowledge October 2006 - (Free Research) Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.  (WHITE PAPER) READ ABSTRACT |

How to Implement Change Management Processes and Ensure a Successful ITSM Project by OnX Enterprise Solutions May 2011 - (Free Research) All IT organizations face the constant and sometimes contradictory struggle to improve both the efficiency and quality of the IT services they provide. In this e-guide from SearchDataCenter.com, our experts share 10 considerations to keep in mind when implementing change management processes.  (EGUIDE) READ ABSTRACT |

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc. March 2010 - (Free Research) The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value.  (WEBCAST) READ ABSTRACT |

Session Hijacking: How to Protect Your Customers and Your Corporate Data by Thawte Inc. September 2011 - (Free Research) This whitepaper details the challenges of session hijacking – or sidejacking – and why it is becoming such a prominent issue today, especially with the adoption of social media. View now to uncover the implications of these detrimental attacks and learn how to truly keep your users and organization safe.  (WHITE PAPER) READ ABSTRACT |

SSL Certificate Management: Common Mistakes and How to Avoid Them by Thawte Inc. February 2013 - (Free Research) Explore the common challenges associated with manual SSL certificate management and uncover how you can avoid these costly mistakes.  (EGUIDE) READ ABSTRACT |

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