<p>Enterprise mobility concerns employees at every level. As you plan for 2012, let this book show you how easy it can be to mobilize—and transform—your enterprise. From application development and deployment to management and security, any company can do it. Download your free guide now!</p> 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 

This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

Storing data in the cloud overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage. 

There are many free or inexpensive third-party tools available to help server and Active Directory administrators manage their environments. Learn about 5 free tools that are worth your time here. 

Get a free 60-day evaluation of VMware vSphere, the industry's leading and only robust virtualization platform for building cloud infrastructures. 

<p>Security concerns are the top barrier to cloud computing implementation. This virtual seminar foucses on the various governance, risk, and compliance cocerns that security pros have with transitioning to the cloud. Discover how to evaluate a cloud security provider's controls, key GRC issues in the cloud, and much more.</p> 

Download a free trial of IBM Cognos Express and test its full range of features and capabilities for 30 days. See how Cognos Express delivers the essential reporting, analysis, dashboard, scorecard, planning, budgeting and forecasting capabilities that midsize companies need at a price they can afford. 

This white paper overviews the evolution of DR strategies for x86 computing, how VMware enables new strategies but also introduces new challenges, and how adopting the latest VMware vSphere platforms along with Veeam vPower allows you to proceed confidently on the journey to a legacy-free DR solution. 

SolarWinds Engineer's Toolset is renowned by network engineers worldwide, who rely on its desktop tools to monitor, discover, manage, and troubleshoot their networks. Download a free 30-day trial to explore capabilities including: monitors and alerts on availability, bandwidth utilization and network device health, and robust network diagnostics.